RASHI SHARMA
Pune
Summary
Learning & Development professional, with over 18 years of experience. Offering array of skills in cross functional collaboration, spearheading learning initiatives. Creating leadership and professional development programs aligning business priorities with organizational strategy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Training and Development
Reliance Jio Infocom Ltd.
Pune
07.2015 - Current
- Analysed & identified different learning needs of leaders across the organization
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Provided guidance on the use of technology-based learning tools.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Evaluated external capabilities/learning partners to select the appropriate assessment tool and provided a scientific & structured approach to assess the current capabilities of colleagues
- Designed and deployed a sustainable framework to facilitate leadership development and succession planning needs based on the needs of the organization
- Sales Performance Improvement: Measure the increase in sales metrics such as revenue, conversion rates, average deal size, or sales growth directly attributed to the training programs
- Training and engagement of Channel partners & freelancers associated with Jio
- Planning, developing and delivering content for B2B & B2C learner group
- Training Program Effectiveness: Evaluate the impact of training on sales performance through assessments, tracking the application of learned skills, and monitoring post-training performance metrics
- Sales Team Productivity: Measure the increase in the productivity of the sales team, assessing metrics like the number of activations done, leads closed appointments scheduled, or deals closed post-training
- Training Completion Rates: Track the percentage of sales team members who successfully complete training programs, indicating engagement and commitment to skill development
- Time-to-Proficiency: Assess the duration it takes for new hires or existing team members to reach a certain level of competency after undergoing training
- Market Share Increase: Measure the growth in market share attributed to the implementation of new sales strategies or skills learned from training programs
- Competency Gap Reduction: Measure the decrease in identified competency gaps within the sales team, indicating the effectiveness of training in addressing skill deficiencies
- Employee Feedback and Satisfaction: Measure the satisfaction of employees with the learning and development programs through surveys, feedback forms, or qualitative assessments
- Learning Culture Development: Assess the progress in cultivating a learning culture within the organization, which can be measured through indicators like increased self-directed learning, peer knowledge sharing, or innovation stemming from training
- Talent Development and Retention: Monitor the impact of learning programs on talent retention and development within the company, tracking metrics such as career advancement, internal promotions, or reduced turnover
- Adaptability and Innovation: Evaluate how well the learning initiatives support adaptability and innovation within the organization, potentially measured by the successful implementation of new ideas or processes stemming from the training.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Led training classes and recorded instruction for later use.
- Coordinated with stakeholders to ensure that all required resources were available for successful delivery of trainings.
- Delivered presentations about latest developments in the field of employee learning and development.
- Mentored team members to succeed and advance within department and company.
- Provided advice on best practices in terms of instructional design, curriculum development, eLearning technologies.
- Managed budgeting processes associated with the organization's training initiatives.
- Communicated with clients to determine goals and performed client assessments.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Analyzed data from evaluations to identify areas requiring improvement or further action.
- Monitored the effectiveness of the training programs through surveys, feedback sessions and interviews with staff members.
- Worked with cross-functional teams to achieve goals.
Manager Training
Epoch Brand Services India Pvt. Ltd
Pune
04.2012 - 12.2014
- Conducted orientation sessions and organized on-the-job training for new hires
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Delivered new employee onboarding and training sessions via LMS
- Reviewed and edited all training materials for accuracy and company policy compliance
- Mapping training needs in conjunction with departmental managers
- Administered a team of in-house trainers for their certification, training calendar, performance reviews & feedbacks
- Defined and implemented need based process modifications like developing material, modules and processes of training after thorough analysis.
Manager Service Excellence
Idea Cellular Ltd
Pune
10.2002 - 09.2010
- Managed and led varied quality functions at Service Excellence, Maharashtra & Goa Circle for ensuring quality performances from the vendors and regular process improvement within various functions of the organisation
- Drove requisite action points within teams of customer support to ensure market leadership of CSAT
- Designed & monitored audit process for business correspondence & interactions at customer touch points
- Steered quality check & monitored performance of call centre agents for call evaluations, call audit and feedback sessions
- Performed Product Knowledge Tests (PKT) for various in-house functions and outsourced call centre on monthly basis and maintain periodic reports
- Defined and implemented need based process modifications like developing material, modules and processes of training after thorough analysis
- Collection & Agency Management: executed collection activities through agencies to ensure maximum collections from due date collections onwards so as to reduce barring & involuntary churn
- Revenue Enhancement: Up selling various Value added services through the outbound call centre during the CLCM calls thus making it profit centre rather than a cost centre.
Executive Headhunting and Sourcing
Alamain Placements Inc
Indore
01.2001 - 09.2002
- Partner with customers to get a clear view on their strategic and financial objectives and hiring needs
- Devise and carry out a targeted research strategy
- Research into clients company, competitors and market place
- Map role criteria, define position description and document specifications
- Track and identify prospective candidates using a variety of channels
- Assess candidates to ensure qualification match, cultural fit and compatibility
- Conduct confidential interviews, follow-up references and check credits
- Present shortlisted candidates and provide detailed profile summaries
- Offer guidance and facilitate the negotiation process through to its completion
- Follow up with clients and assist with the candidate's transition and onboarding process
- Network and build long-lasting client relationships
- Know your area of expertise (specialised industry or job function)
- Research and develop recruiting leads.
Education
PGDBM - Marketing
Institute of Marketing & Management
01.1999
Masters of Commerce - Commerce & Business Administration
Maharaja Sayajirao University
01.1997
Bachelor of Commerce - Marketing
MS University
01.1995
Skills
- Strategic Learning & Development
- Talent Development/Management
- Leadership Development
- Training Roadmaps/E-Learning
- Project Management (L&D)
- Process Improvement/Automation
- Instructional Design/Development
- Team Management/Leadership
- L&D Audit/Compliance
- Vendor Management
- Training Needs Analysis
- Sales Team Development
- Program Development
- Productivity Improvement
- Employee Coaching
- Leadership Training
- Sales Leadership Development
- Organizational Development
- Diversity and Inclusion
- Learning Management Systems
Certification
- Six Sigma Yellow Belt Certified
- Design Thinking for Innovation, University of Virginia
- Instructional Design, University of Virginia
Accomplishments
- Achieved a 30% increase in course completion rates by revamping existing learning modules with interactive elements and engaging content strategies.
- Enhanced Employee Engagement: Implemented a learning program resulting in a 40% rise in employee engagement with training materials, as evidenced by increased participation and positive feedback.
- Aligned Learning with Business Objectives: Developed and aligned learning programs with specific business goals, leading to a 35% improvement in sales performance within the sales team post-training.
- Implemented Learning Analytics learning analytics tools that provided actionable insights, resulting in a 50% increase in learning effectiveness through targeted content improvements.
- Recognition for Learning Culture Development: Received company recognition "Best Training Team Award" for fostering a culture of continuous learning, evidenced by a 90% increase in voluntary employee participation in skill development workshops.
- Successful Compliance Training: Achieved 100% compliance in mandatory training programs, ensuring adherence to industry standards and regulatory requirements.
Personal Information
Date of Birth: 03/29/75
Languages
- English
- Hindi
Timeline
Head of Training and Development
Reliance Jio Infocom Ltd.
07.2015 - Current
Manager Training
Epoch Brand Services India Pvt. Ltd
04.2012 - 12.2014
Manager Service Excellence
Idea Cellular Ltd
10.2002 - 09.2010
Executive Headhunting and Sourcing
Alamain Placements Inc
01.2001 - 09.2002
PGDBM - Marketing
Institute of Marketing & Management
Masters of Commerce - Commerce & Business Administration
Maharaja Sayajirao University
Bachelor of Commerce - Marketing
MS University
- Six Sigma Yellow Belt Certified
- Design Thinking for Innovation, University of Virginia
- Instructional Design, University of Virginia
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