Rashi Tiwari
Insurance Operations and Client Engagement Specialist
Gurugram,HR
Summary
Resourceful and analytical professional with 2+ years of experience in customer service, insurance operations, and research support. Proven ability to handle high-volume client interactions, solve complex service issues, and coordinate between stakeholders efficiently. Strong communication and organizational skills, with experience supporting global regions and meeting strict turnaround times. Adept at collaborating with cross-functional teams to deliver seamless client experiences.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Insurance Specialist
Admiral Solutions
04.2024 - Current
- Handle policyholder complaints and deliver appropriate solutions regarding insurance claims.
- Provide detailed product and policy information while maintaining a high level of customer satisfaction.
- Monitor and maintain insurance policies, issue quotations, verify documents, and add products to existing policies.
Medical Billing Specialist
Concentrix
07.2023 - 04.2024
- Managed medical billing, claim resubmission, and remediation along with eligibility verification.
- Oversaw billing, transmission, and payment processes for diverse customer accounts.
- Reconciled differences between billed and paid amounts and implemented corrective billing actions.
Executive (Internship)
EXL Services
09.2021 - 01.2022
- Supported operational teams with data handling and client service responsibilities.
- Developed strong teamwork and coordination skills during a fast-paced internship environment.
Education
Master of Arts -
Delhi University
07.2021 - 06.2023
Bachelor of Arts (Hons.) - History
Delhi University
07.2018 - 06.2021
Skills
Advanced Excel
Client/Customer Relationship Management
Research Coordination
Time Management
Leadership
Problem solving
Effective Communication
Analytical Thinking
Teamwork & Collaboration
Attention to detail
Professional Title
Client Services & Research Support Specialist | Insurance Operations | Customer Success
Timeline
Insurance Specialist
Admiral Solutions
04.2024 - Current
Medical Billing Specialist
Concentrix
07.2023 - 04.2024
Executive (Internship)
EXL Services
09.2021 - 01.2022
Master of Arts -
Delhi University
07.2021 - 06.2023
Bachelor of Arts (Hons.) - History
Delhi University
07.2018 - 06.2021