RASHID HUSAIN
Summary
Result-oriented professional with over 14+ years of extensive experience in Operations Management, Team Management, Customer Management, SLA Management, HR System & HR Backend process which includes 6+ years of supervisory experience in driving operations. Proven ability to improve operations, impact business growth and maximize profits through achievements in cost reductions, internal controls, and productivity/efficiency improvements.
Overview
15
15
years of professional experience
Work History
HR-Data Analyst
Accenture
- Achieved process accuracy target of 99.99 against a target of 99.90
- Attended and resolved all issues, inquiries, and escalations from the customers
- Drafted and kept all the process documents such as SOPs, Process Map, process log, etc
- Up to date.
Business Process Executive
Accenture
- Responsible for delivering the service of HR Data Administration in PeopleSoft as per the global data standards with performance meeting the SLAs Quality, Delivery, and CSAT.
Senior Manager HR Services
FIS Global
12.2024 - Current
- Lead a team of specialist to drive strategy with action supporting BAU’s like 9-Box and Succession view deck creations for global leads for Global Talent and Succession Planning for the leadership teams, Performance Management, Korn Ferry, Ezra, McKinsey Leadership program, and lead and drive various process improvement projects
- Drive and engage a high performing team
- Promoting FIS Values and shaping a vital culture
- Make continuous effort to bring in Innovation and Process Excellence in our delivery and engagement model
- This would be key as we continue to work and prepare ourselves to be future ready
- Global Stakeholder Management that includes matrix ways of working
- Managing Agile ways of working in a global environment across multiple programmes
- Manages change in the VUCA environment and continuously engages with the team
- Portfolio Management with the team using modern digital tools and project management approach
- Drive Agile ways of working thus promoting high standards and excelling as a team
- This includes adhere and revamping our Service Excellence Model
Mobilizations Lead
Accenture
02.2020 - 11.2024
- Ensuring delivery Center readiness for new deals by program managing the recruiting, workplace set-up, IT deployment, BCP, service management setup
- Transitioning the Client Process in India with end-to-end responsibility
- Coordinate timely staffing and seamless onboarding of the team members
- Work closely with Technology team to ensure Technology & Work Environment Readiness
- Timely & successful coordination to ensure Production Readiness & Operations Reporting
- Handle Client Visits - Support the team to successfully showcase Accenture capabilities to Clients
- Lead and manage the Knowledge transfer process from client to Accenture
- Work with Team to achieve Operational Excellence.
Manager HR Shared Services
Accenture
03.2019 - 01.2020
- Led and successfully Implemented the chatbot project to automate 3500 email queries and 1500 calls received by the team leading to capacity creation of 4.7 FTEs, cost saving, improved NPS, 27/Support for employees
- Implemented Ticketing tool Freshdesk for tracking of emails/requests and automated the ticket assignment to the agents as well as monthly saving 58 hours per month productivity
- Designed R & R for the E-care to motivate and Drive superior performance
- Put up a payroll debrief process for Time and attendance process for better collaboration and communication between AM, Client, and T&A team
- Driving the Leading the VBA excel automation project for Time and Attendance to automate all excel-based input to do improve the productivity quality and cost
- Led the ESS letters Automation project with a focus on productivity and NPS
- Coached and mentored the Kaizen Manager in putting up a Kaizen Governance Plan for the site.
Team Lead- Global HR Shared Service
Accenture
09.2014 - 07.2017
- Completed the 100% cross-training of the team members leading to optimization of Queue Management and Inventory
- Successfully managed the IDPs, career planning and promoted two employees from Specialist to Analyst position and one with lateral movements
- Led an additional Rapid Problem Solving Team for India Hub and in coordination with Global RPS team successfully created the RCCA dashboard and integrated in the Salesforce, thereby creating visibility for the leadership globally
- As an RPS lead created the IT escalation matrix and put up a process in place of monthly review of all IT Open tickets with the IT Leaders for faster resolution and closure of open tickets leading to a 20% reduction in the lead time and thereby improving the productivity for the site.
HR-Ops. Analyst-SME
Accenture
04.2010 - 08.2014
- Managed a team of 12 employees responsible for delivering the service of HR Data Administration in PeopleSoft per the Global Data Standards, covered all regions where Honeywell has its presence – (Entire US and Canada, all 35 Countries in Europe and Middle East Asia and all 15 Countries in Asia and Pacific Regions – with over 120,000 employees) Transitioned and streamlined the mass load process from PeopleSoft tech team to Data administrations team and thereby reducing the lead time from 3 weeks to 3 days
- As a Kaizen Lead helped the site exceed Kaizen Targets or 2013 and 2014 by organizing creating Kaizen Culture by Organizing Kaizen Brainstorming sessions and cross-functional team events (Coffee connects).
Education
B.Sc. (Biochemistry) -
Govt. Science College, Bangalore University, Bangalore
EDHRM - Human resource Management/Personnel Administration - undefined
XLRI Jamshedpur
Skills
Lead & driving projects involving a process / technology change focusing on automation, quality, productivity capacity creations, cost and customer satisfaction Collaborate with internal HRSS departments as well as HRBPS, HRIT and Vendors to ensure flawless execution of projects
Profile Snapshot
- Team Management
- Employee Life Cycle Management
- Operations Management
- SLA Management
- Customer Management
- Strategy Implementation
- Project Management
- Process Improvement
- Stakeholder Engagement
Professional Enhancements
- Green Belt Certified from Honeywell
- Black Belt Certified from Benchmark Six Sigma
- Executive Programme in Strategic Performance Management from XLRI (Jamshedpur).
Projects Handled
- AIDA – The TASC Chatbot Implementation Project 2019
- Passing Zero Defects to Payroll (2016) - Green Belt
- Data Administration Consolidation Project (2015): Black Belt
- Global PeopleSoft Solutions Implementation– GPS 9.1 (2012 – 2014):Global Project
- Training Standardisation for Global Data Admin(2010) Green Belt
Awards
- Bravo Award in 2014
- Bravo Award in 2013
- Best Kaizen Award in 2012
- Extra Miler Award in 2012
- Individual Excellence Award in 2012
- Team of the Quarter 2011
- Individual Excellence Award in 2011
- Certification of Appreciation-Best GB Project in 2010
- Certificate of Appreciation in 2006 (Infosys)
Timeline
Senior Manager HR Services
FIS Global
12.2024 - Current
Mobilizations Lead
Accenture
02.2020 - 11.2024
Manager HR Shared Services
Accenture
03.2019 - 01.2020
Team Lead- Global HR Shared Service
Accenture
09.2014 - 07.2017
HR-Ops. Analyst-SME
Accenture
04.2010 - 08.2014
HR-Data Analyst
Accenture
Business Process Executive
Accenture
B.Sc. (Biochemistry) -
Govt. Science College, Bangalore University, Bangalore
EDHRM - Human resource Management/Personnel Administration - undefined
XLRI Jamshedpur
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