Rashid Hussain
Team Leader
Bengaluru
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Team Leader
Udaan
06.2019 - Current
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Implemented quality assurance measures that led to improved product consistency.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Promoted positive work environment by fostering open communication and encouraging teamwork among employees.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Sat on new hire interviewing panel and made recommendations.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Motivated and trained employees to maximize team productivity.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
Customer Insight Specialist
Flipkart (Cogent)
07.2017 - 06.2019
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Education
Diploma in Electrical - Electrical Engineering
Al- Kabir Polytechnic
Jamshedpur, India 07.2011 - 08.2024
Intermidiate - Science
Andhra Association English School
Jamshedpur, India 04.2001 -
Matriculation - Science
Andhra Association English School
Jamshedpur, India 04.2001 -
Skills
Task Prioritization
undefinedTechnical Skill
Microsoft Office (Excel, Powerpoint etc)
Basic SQL
CRM tools (Assist Console/ Metrolead)
Timeline
Team Leader
Udaan
06.2019 - Current
Customer Insight Specialist
Flipkart (Cogent)
07.2017 - 06.2019
Diploma in Electrical - Electrical Engineering
Al- Kabir Polytechnic
07.2011 - 08.2024
Intermidiate - Science
Andhra Association English School
04.2001 -
Matriculation - Science
Andhra Association English School
04.2001 -
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