Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Interests
Timeline
Generic
Rashid Pathan

Rashid Pathan

Customer Service Executive
New Delhi

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while contributing significantly to the company's success. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Collections Account Manager

Midland Credit Management
07.2022 - 01.2023
  • Company Overview: 3rd party collection process
  • (Outbound voice process for US consumers)
  • 3rd party collection process
  • (Outbound voice process for US consumers)

Process Analyst

InterGlobe Technologies Private
Gurgaon, Haryana
10.2024 - Current
  • Creating travel arrangements for clients like Tesla, Google, Walmart etc.
  • Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
  • Increased efficiency and team performance by implementing actionable process improvements.

Senior Executive

Concentrix
11.2019 - 05.2021
  • Company Overview: Inbound voice process for US consumers technical support of Dell products and services
  • Inbound voice process for US consumers technical support of Dell products and services

Senior Process Associate

Teleperformance
09.2018 - 10.2019
  • Company Overview: Blended travel process, amendments of booking of their clients over email or chat
  • Blended travel process, amendments of booking of their clients over email or chat

Education

Bachelor of Tourism Studies -

IGNOU
Delhi
08.2016 - 02.2020

Higher Secondary -

Dev Samaj Modern School
Delhi
04.2015 - 06.2016

High School -

Dev Samaj Modern School
Delhi
04.2013 - 06.2014

Travel management course - GDS Amadeus

Kuoni Academy
Delhi
06.2016 - 06.2017

Skills

Airline Ticketing

Personal Information

  • Father's Name: Mazhar Khan
  • Date of Birth: 05/03/99
  • Gender: Male
  • Nationality: Indian

Disclaimer

Above information is true to the best of my knowledge.

Interests

Website creation

Digital marketing

Timeline

Process Analyst

InterGlobe Technologies Private
10.2024 - Current

Collections Account Manager

Midland Credit Management
07.2022 - 01.2023

Senior Executive

Concentrix
11.2019 - 05.2021

Senior Process Associate

Teleperformance
09.2018 - 10.2019

Bachelor of Tourism Studies -

IGNOU
08.2016 - 02.2020

Travel management course - GDS Amadeus

Kuoni Academy
06.2016 - 06.2017

Higher Secondary -

Dev Samaj Modern School
04.2015 - 06.2016

High School -

Dev Samaj Modern School
04.2013 - 06.2014
Rashid PathanCustomer Service Executive