Rashid Shaikh
Executive
Mumbai
Summary
To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.
Always been the key person in providing quality service to the customer.
Overview
19
19
years of professional experience
4009
4009
years of post-secondary education
1
1
Certification
Work History
Specialist – Insurance Follow-up
Health Prime International
01.2024 - Current
- 📞 Followed up on an average of 50+ pending insurance claims weekly, reducing claim processing time by 30% through persistent and timely communication.
🕵️♀️ Analyzed and resolved 95% of insurance denials and rejections, recovering an estimated ₹12 lakh in revenue over 12 months.
📁 Maintained 100% accuracy in documentation of insurance correspondence, ensuring compliance and enabling faster claim audits.
🤝 Collaborated with the accounts receivable team to resolve claim discrepancies, improving monthly collection rates by 15%.
✅ Ensured strict adherence to HIPAA and insurance regulations, with zero compliance violations during annual audits.
💬 Coordinated with internal departments and insurance providers, achieving a 20% faster turnaround for claims resolution through improved cross-functional communication.
Account Receivables
GeBBS Healthcare Solutions
07.2019 - 12.2023
- Maintaining the billing system
- Claim analysis workflow according to Revenue Management Cycle (AMA)
- Performing account reconciliations
- Maintaining accounts receivable files and records
- Communicating via calls and emails with medical insurance to resolve disputes
- Investigating and resolving any irregularities or enquiries
- Assisting in general financial management and analysis
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Operations Executive
Univercell Travels
06.2014 - 06.2019
- Determining clients’ needs and suggesting suitable travel packages
- Closing the lead with payment online & offline
- Organizing travels from beginning to end, including tickets, accommodation, and transportation
- Supplying travelers with pertinent information and travel/holiday materials
- Arranging transportation for events & functions across Maharashtra, Gujarat & Goa
- Operating with various portals, search engines, and software tools
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
Marketing Executive
R.K. Enterprises (Distributor – Petromin Engine Oil)
04.2012 - 05.2014
- Liaising with customers, suppliers, and partner organizations
- Managing the sales team and maintaining stock and sales records
- Communicating with clients and managing customer relationships
- Maintaining and updating client databases
Customer Service Executive - Store
Vodafone Essar
04.2008 - 04.2012
- Handling customer inquiries, requests & complaints for prepaid/postpaid services
- Retaining customers by resolving service issues
- Maintaining standard resolution times
- Coordinating with departments via mail and calls
Customer Service Executive - Call Center
Bharti Airtel
04.2006 - 02.2007
- Part of best-performing team for two months consecutively
- Achieved top scores in customer satisfaction
- Provided mentorship to new recruits
Education
Bachelor of Commerce - Accounts & Management
K.G. Mitthal College
Malad, W10.2006
S.S.C. - Matriculation
St. Paul’s High School
Malad, W03.2001
Skills
Workflow planning
Analytical skills
Revenue generation
Account management
Interests
Badminton
Volleyball
Adventure Sports
Personal Information
- Date of Birth: 10/21/84
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Activities
Active in social causes: Anti-drug campaigns, blood donation camps, relief work, Guest lectures in educational institutions, Producing short films on social responsibility, Active participation in football and volleyball at school/college level, Represented at inter-college level
Software
SAP Sucessfactor
E Clinical Work
Athena
Nextgen
Meditech
Certification
SAP SuccessFactors Compensation Module
Timeline
SAP SuccessFactors Compensation Module
01-2024
Specialist – Insurance Follow-up
Health Prime International
01.2024 - Current
Account Receivables
GeBBS Healthcare Solutions
07.2019 - 12.2023
Operations Executive
Univercell Travels
06.2014 - 06.2019
Marketing Executive
R.K. Enterprises (Distributor – Petromin Engine Oil)
04.2012 - 05.2014
Customer Service Executive - Store
Vodafone Essar
04.2008 - 04.2012
Customer Service Executive - Call Center
Bharti Airtel
04.2006 - 02.2007
Bachelor of Commerce - Accounts & Management
K.G. Mitthal College
S.S.C. - Matriculation
St. Paul’s High School