Rashid Surve

• Managed inventory for a 10,000 sq. ft. warehouse/stores handling over 60,000 SKUs. Detail-oriented and analytical skills with over 4+ years of experience in warehouse operations and supply chain logistics.
• Proven track record of reducing inventory discrepancies, improving accuracy, and implementing systems that streamline warehouse operations.
  

Key Skills

• Shrinkage reduction
• Planogram Implementation
• Cycle Counting & Stock Reconciliation
• IPP Improvement from 40's to 100+
• Increasing Capacity
• Dead Stock Recirculation
• Reverse Logistic
• Warehouse Management
• Process Improvements
• Team Leadership & Training

Projects:

• Paperbag Optimization - reduced overutilization of bag from ~1.8lakhs to ~10.6K in a 2months timeframe giving cost goodness of INR ~10.2lakhs
• Shrinkage Reduction - Reduction of shrinkage for West zone from ~1cr to 12lakhs
• Capacity Boost - Increasing the capacity of the existing racks from 50k to 65k to scale up and keep wide range of SKU's
• IPP Improvement - Improvement of IPP from 45 to 100+
• Inventory Hygiene Improvement - Putaway Accuracy Improvement from 70% to >95%, Putaway IPP Improvement from 120 to 180, Commingling reduction from >20% to

• Responsible for handling training & development - New Hires & On floor Refreshers
• Evaluate & implement new process improvement projects for LC curve & quality outputs
• Develop & Maintain Performance Metrics for all the AA
• New SOP & Learning agenda was created for New AA to increase LC curve
• Timely Cross Training is conducted to ensure maximum ratio of multiple skills AA's
• Build Effective Ambassadors Management at site for different process path
• Visited different sites for site supports & implement best practices for production & quality results

• Conduct Training need Analysis for the business
• Managed a Team of 7 Process Trainers.
• Ensure SLA compliance by regular quality checks & reviews
• Plan & execute Training for various 'needs/ issues 'spelled by the client dependent upon individuals
• Identify areas of opportunities within the deal and evaluate options to address them
• Gather updates from the Operations floor and the feedback from the Governance team through the Managers to make relevant changes to the training content, delivery style or assessment technique.
• Listen and evaluate client interaction calls and measure them under various parameters to provide soft skills and pre-process training support
• Build capability to evaluate and enhance the communication with Clients\ Vendors and handle written and verbal communication effectively.
• Work with team members to build\enhance their articulation and comprehension skills.
• Collation of data and Presentations
• Aid the Operations team in improving performance, team motivation & teamwork
• People Development/ Feedback & Coaching - Ability to coach on Client handling skills
• Good knowledge of training tools, techniques, processes etc.
• Created, refined and delivered new hire on-boarding program across global centres.
• Collaborated with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable training.
• Delivered dynamic trainings sessions (customer service, soft skills, process training, refresher training, etc.) across the enterprise to a diverse learning audience.
• Ensured effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities.
• Successfully managed multiple, high priority projects with competing deadlines.
• Highly adept at building and maintaining fruitful, beneficial relationships horizontally and vertically across organization.

• To ensure continuous improvement in the training metrics of the process.
• To define, standardize and monitor training parameters and thereafter make recommendations for ongoing improvements
• Conduct Product, Soft skills, Sales training for NHT batches and on floor agents
• Perform monitoring coaching sessions to identify training needs, conduct re freshers and develop - improvement action plan
• Identifying and analyzing training needs
• Ensuring attendance and successful graduation of training batches
• Regular reporting of scores for batches released to floor and up-trainings conducted
• Qualitative and quantitative analytical skills
• Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
• Timely closure of all processes and other requirements for self and Team.
• Quality and Process improvement Initiatives
• Ensure feedback for the process/Continuous Process improvement