Rashika John
New Delhi
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques. Upsell or cross-sell additional products or services to increase revenue from existing accounts and may be involved in contract negotiations and renewals.Develop sales strategies, manage the sales pipeline, provide leadership and support to the team, and analyze sales data to identify opportunities for improvement. Additionally, they collaborate with other departments, such as marketing and customer service, to optimize sales processes and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager/Inside Sales Manager/Sales Coordinator
NxtGen Datacenter and Cloud Technologies Pvt.ltd
2021.04 - 2024.01
- Setting Sales Targets and Goals.
- Sales Strategy Development.
- Team Leadership and Management.
- Sales Planning and Forecasting, Monitoring sales performance and adjusting strategies as needed to meet or exceed targets.
- Customer Relationship Management, Building and maintaining strong relationships with key customers and clients.
- Lead Generation and Prospecting-Identifying and generating new sales leads through research, outreach, and networking.
- Pipeline Management:Managing the sales pipeline effectively to ensure a steady flow of leads through the various stages of the sales process.
- Sales Calls and Demos: Conducting outbound sales calls to engage prospects and introduce them to products or services.
- Collaboration with Sales and Marketing Teams: Collaborating with the marketing team to align sales efforts with marketing campaigns and initiatives.
- Customer Success and Retention: Proactively addressing any issues or concerns raised by customers to prevent churn and promote long-term relationships.
- Performance Analysis and Reporting: Generating regular reports on sales activities, pipeline status, conversion rates, and revenue projections.
- Worked on software tools such as CRM. Extracting reports (performance, opportunity and closed opportunity reports weekly and monthly basis)
- Drafting letters to customers, clients and partners.
- Maintained an organized and systematic filing system. Responded to employee concerns.
- Preparing and scheduling company activities, meetings and events.
Support Assistant
Business2sell Services Company
2018.05 - 2019.10
- To assist Sellers of Australia to list their businesses on our website for sale.
- Helped Sellers and Buyers with their queries via calls, emails or chat.
- I worked as an International Development Manager as well, taking care of CEO’s LinkedIn profile, generating leads via social media etc, working on different software tools, contacting high profile clients of Australia and America, promoting our new project.
- Prior to this I was into customer service profile (May 2018-June 2019) in the same company.
- My work was to handle incoming calls, book cleaners for Bond cleaning in Australia.
- Arranging cleaners, handling chats, email at the same time. Making outbound calls to the customer and cleaners. To co-ordinate with them.
- Worked as a sales and support agent in the team. Giving one hand resolution to the customers, helping them with their queries, fixing a date and organizing cleaners for them.
Senior Customer Representative
Aon Hewitt
2014.03 - 2017.12
- I was in the customer service process, handling incoming calls directly from the client.
- Taking care of their health and welfare benefits like their medical, dental, vision and life insurance.
- Making changes in their insurances, working on different tools at the same time.
- Provided technical support to customers via phone, email and online chat.
- Developed strategies to increase customer satisfaction ratings.
Education
Bachelor of Commerce -
Jesus & Mary College
New Delhi2012-01
Diploma In Office Mnagement -
YMCA
2010-01
High School -
Loreto Convent School
2009-01
Skills
- Sales Planning
- Account Management
- KPI analysis
- Performance Management
- Strategic Planning
- Sales Reporting
- New Business Development
- Lead Generation
- Client Relationship Management
- Sales Tracking
- Sales team training
- Pipeline Management
- Proposal Development
- CRM Software
- Goal Setting
- Exceptional multi-tasker
- Sales process
- Rapport and relationship building
- Sales Presentations
Affiliations
- · Interacting with people
- · Sketching
- · Listening music
Languages
Hindi
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Timeline
Sales Manager/Inside Sales Manager/Sales Coordinator
NxtGen Datacenter and Cloud Technologies Pvt.ltd
2021.04 - 2024.01
Support Assistant
Business2sell Services Company
2018.05 - 2019.10
Senior Customer Representative
Aon Hewitt
2014.03 - 2017.12
Bachelor of Commerce -
Jesus & Mary College
Diploma In Office Mnagement -
YMCA
High School -
Loreto Convent School
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