Rashitombi Devi Huidrom

• Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
• Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
• Made approval and denial recommendations by determining accurate risk levels.
• Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
• Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
• Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
• Mentored junior underwriters, providing guidance on best practices and improving overall team performance.

• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Provided strong leadership to enhance team productivity and morale.
• Implemented and developed operational standards, policies and procedures.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Mentored new team members, contributing to their overall success as life insurance sales representatives.
• Enhanced sales skills through ongoing training initiatives, staying current on industry trends and best practices in personal lines insurance sales.

• To identify and led potential insurance Agent/IMDs
• To recruit IMD (Agent) ,IRDA License Holder of LI Advisors, & fresh advisor, counseling and motivating them,Trained them to Pass IC-38 Exam.
• Drive business development opportunities to achieve organizational goal.
  Train my team of IMD (Advisor portal- V4 training periodically.
• Focus on product Insurance like Fire-Dwelling, IAR, CAR , EPP ,Liability -CGL,WC,D&O,
• Marine-Open marine, STOP marine Policy, GPA & GMC and everyday activation drive with IMD
• To retain renewal of All my Branch/Teams.
• To review performance of own team of advisor, improve their productivity, monitor & review periodically.
• To maintain good relationship and achieve customer satisfaction.
• Implementation of Strategies designed by the State Head.
• Managing the various lead activities for approaching new & existing customers to generate more business.
• Created effective marketing, sales and promotional initiatives to drive revenue.
• Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
• Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
• Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.

• To review performance of own team of advisor, improve their productivity, monitor & review periodically.
• To maintain good relationship and achieve customer satisfaction.
• Implementation of Strategies designed by the City Head.
• Managing the various lead activities for approaching new & existing customers to generate more business.
• Reviewed correspondence, renewals activity and new business quotations to track performance.
• Enforced compliance with approved procedures, customer service standards and external regulatory bodies.
• Modified processes and work procedures to facilitate smooth and efficient daily operations and service delivery.
• Evaluated customer needs and providing individualized insurance solutions suited to budget and coverage requirements.
• Explained claims processes and proactively followed up with claimants to provide status updates.
• Developed, implemented and monitored new underwriting guidelines for the agency.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Reviewed claims to investigate coverage and liability details, collaborating with teams to address gaps in data.
• Conducted research to determine top prospective clients and continually cultivated sales pipeline.To identify and led potential insurance Agent/IMDs
• To recruit IMD (Agent) ,IRDA License Holder of LI Advisors, & fresh advisor, counselling and motivating them, Trained them to Pass IC-38 Exam.
• Drive business development opportunities to achieve organizational goal.
• Train my team of IMD (Advisor portal i-Mitra training periodically.
• Focus on property insurance like fire, liability CGL, D&O, Cyber policy.
• Everyday activation drive on product of GIC product like Motors & Health Insurance policies.

• Determined and evaluated ways to identify prospects.
• Supported day-to-day implementation of Associate Acquisition strategies – coordinated with key stakeholders as needed.
• Represented Associate to both internal and external parties as needed, including pitches and presentations.
• Successful Correspondence and face-to-face interactions with Associates, Developers, and clients
• Completed mapping, applications, contract worksheets, adjustments, and the significant decision of final territory assignment of all associates
• Provided prospective Associates with product information including territory availability, training, support, marketing, branding, and costs.
• Generated sales and achieving monthly sales target through team of Associates
• Focused on monthly activation of all associates assigned
• Seek out sales opportunities to include negotiating and interfacing with potential associate members within the assigned territory.
• Expertise in Client requirement analysis, project short listing, fast-tracking the customer progression in the buying cycle, handling sales calls, site visits, final negotiations, and closures.
• Enjoyed good rapport with the junior and middle level employees of the Key developers within my geography.
• Completed Research support including market trends and competitive by providing regular updates to research team
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Trained and mentored employees to maximize team performance.
• Spoke to customers in multiple languages to resolve problems and answer questions.
• Handled customer concerns and escalated major issues to supervisor.
• Guided teams in product merchandising and inventory management.
• Developed team communications and information for meetings.

• To identify potential insurance Agent/Consultants.
• To Recruit New Advisors and Counselling and motivating them and responsible for train & developed Advisor for IRDA Exam.
• Drive business development opportunities to achieve organizational goal.
• To review performance of own Team of advisor & to improve their productivity, monitor & review periodically.
• To maintain good relationship and achieve customer satisfaction.
  Implementation of Strategies designed by the Branch Managers.
• Managing the various lead activities for approaching new & existing customers to generate more business.
• Coordinated team workflow, delegating tasks to capitalise on team strengths and resources.
• Spearheaded sales and marketing initiatives, working with internal teams to drive improvements.
• Performed market analysis to gather industry insights and inform strategic plans.
• Enforced compliance with approved procedures, customer service standards and external regulatory bodies.
• Recruited top talent, mentoring insurance agents in industry best practices and high-quality client service.
• Evaluated customer needs and providing individualized insurance solutions suited to budget and coverage requirements.
• Defined monthly revenue goals, monitoring team performance to help teams stayed on target.

Implementation of Strategies designed by the Branch Managers.
Managing the various lead activities for approaching new & existing customers to generate more business.

To identify and led potential insurance Agent/Consultants.
To recruit IRDA License Holder of GI & LI Advisors, counselling and motivating them.
Drive business development opportunities to achieve organizational goal.
To review performance of own team of advisor, improve their productivity, monitor & review periodically.
To maintain good relationship and achieve customer satisfaction.

• To identify potential insurance Agent/Consultants.
• To Recruit New Advisors and Counselling and motivating them.
• Responsible for train & developed Advisor for IRDA Exam.
• Drive business development opportunities to achieve organizational goal.
• To review performance of own Team of advisor & to improve their productivity, monitor & review periodically.
• To maintain good relationship and achieve customer satisfaction.
• Implementation of Strategies designed by the Branch Managers.
• Managing the various lead activities for approaching new & existing customers to generate more business.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Built rapport with customers through courteous and professional communications.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Assisted customers with product-related questions, feedback and complaints.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Maximised customer satisfaction by resolving service issues promptly.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.

• Worked as a Financial Planning Manager in Banc assurance Channel handling the new channel partner DBS Bank Ltd.
• Introducing new customers to DBS bank by offering them the bouquet of DBS products viz. MFs, FD & LI to increase the bank’s client base.
• Managing the various lead generation activities for approaching new & existing customers to generate more business.
• Tele calling to make appointment of new client.
  convincing client to purchase the products after proper financial planning of the client.
• Per day three fresh meetings of new clients and to do proper financial planning of the customer and take references from them and make sales.
• Follow-up and ensure adherence to time limits and do lead updating.
• Monitoring feedback from clients to measure client satisfaction.
• Maintaining all required records of sales and other relevant information to enable performance to be measured and monitored.
• Generating repeat business through successful client follow-up

• To analyze and do the financial planning of the customer and understand the need of the client.
• Convincing client to purchase the products after proper financial analysis of the client.
• Serving the existing client to solve their queries and provide customer satisfaction (DCS).
• Per day three fresh met and to do proper financial planning of the customer and take references from them.
• Follow-up and ensure adherence to time limits and do lead updating.
• Monitoring feedback from clients to measure client satisfaction & personal improvement.
• Maintaining all required records of sales and other relevant information to enable performance to be measured and monitored.
• Generating repeat business through successful client follow-up To maintain good relationship and achieve customer satisfaction.
• Implementation of Strategies designed by the Branch Managers.
• Managing the various lead activities for approaching new & existing customers to generate more business.
• Met schedule using excellent planning and coordination skills.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.

• Attending the customer and response the customer queries and sale the products.
• Maintain the sales and billing and to make report to HO and updated records and files respectively and acted as Inventory management of the store.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
• Coordinated daily activity using exceptional organization and planning abilities for smooth-running business operations.
• Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
• Coached and mentored junior staff, developing confidence and competence for improved service delivery.