Rashmeet Kapoor
Gurgaon
Summary
Dynamic and results-driven professional with a proven track record of exceeding targets and fostering success in high-pressure environments. Expertise in blending strategic vision with practical implementation to create impactful solutions that significantly enhance organizational performance. Strong analytical, communication, and collaboration skills demonstrate the ability to swiftly adapt to new challenges and environments. Proactive problem-solver recognized for optimizing processes and aligning efforts with team objectives to drive collective success.
Overview
21
21
years of professional experience
Work History
Associate Dean - School of Hospitality and Services Management
IILM University
12.2024 - Current
- Established the Hospitality School from the ground up, overseeing curriculum design, academic structures, lab setup, admissions, and student engagement.
- Curated and reviewed program frameworks, handbooks, and course content in alignment with NEP and university standards.
- Directed academic operations, ensuring quality delivery across UG and PG programs.
- Designed and delivered key modules, while mentoring faculty in innovative, multidisciplinary teaching approaches.
- Led industry engagement through panel discussions, competitions, and summer schools, enhancing institutional visibility and student exposure.
- Oversaw domestic and international internships and placements, building strong industry networks for career outcomes.
- Guided curriculum innovation, learning resource development, and research integration to strengthen student experiences.
- Fostered meaningful relationships with students and parents, ensuring holistic academic and pastoral support.
Programme Director & Head of Placements - School of Hospitality and Tourism Management
Vedatya Institute
09.2022 - 12.2024
- Curated and reviewed program structures, handbooks, and module outlines in alignment with NEP guidelines under Gurugram University.
- Directed academic operations of the School of Hospitality and Tourism Management, including academic governance as Academic Conduct Officer.
- Delivered undergraduate modules such as Accommodation Management, Revenue Management, HRM, and Executive Presence, ensuring industry-relevant learning.
- Led domestic and international internship and placement initiatives (2018–present), building strong industry networks and career pathways.
- Guided faculty teams in research, curriculum innovation, and development of new learning resources.
- Championed multidisciplinary education approaches, integrating teaching, research, and experiential learning for impactful student outcomes.
- Oversaw curriculum design and implementation, ensuring clarity, rigor, and global relevance in learning methodologies.
- Maintained strong academic and pastoral engagement with students and parents, particularly during internships and placements.
- Directed operational planning and execution of the School’s annual flagship event, Chaupal.
Asst. Professor – Accommodation Management & Internship Placement In-charge
Vedatya Institute
07.2018 - 08.2022
Asst. Front Office Manager
The Leela Kempinski Hotel & Residences
04.2011 - 02.2013
- Training of the new team members & refresher courses for the existing ones, continuous monitoring of budgets & projections, recognition of good work, analysis of the guest complaints for improving the processes & enhancing the guest satisfaction levels.
- Developing relationships with the key customers and clients in order to influence buying behavior and to drive business into the hotel.
- Managing room inventory, strategically setting effective inventory and price controls to maximize Revenue per available room (REVPAR).
- Proactively selling higher category rooms on high demand dates to maximize revenues.
- Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- Conducting comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
- Communicating to the senior management, all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
Duty Manager
The Leela Kempinski Hotel & Residences
06.2010 - 03.2011
Guest Relation Manager
The Leela Kempinski Hotel & Residences
02.2009 - 06.2010
Club Floor Manager
The Leela Kempinski Hotel & Residences
04.2008 - 12.2008
Asst. Manager Front Office
Taj Mahal Hotel
09.2006 - 03.2008
- Company Overview: Member of the Leading Hotels of the World
Guest Services Officer
Taj Mahal Hotel
09.2005 - 09.2006
- Company Overview: Member of the Leading Hotels of the World
Guest Relations Executive
The Imperial Hotel
07.2004 - 09.2005
Education
PhD Scholar - Business Management
Chitkara University
ChandigarhMasters - Travel and Tourism Management
IGNOU
PGDBA - undefined
Symbiosis University
B.A English Hons - undefined
Delhi University
1 year diploma - Aviation and Hospitality Management
Air Hostess Academy
Skills
- Collaborative leadership
- Innovative thinking
- Hospitality
- Client relationship building
- Travel research
- Sales and negotiations
- Training and coaching
- Regulations and compliance
- Interpersonal communications
- Relationship management
Accomplishments
- Completed NEP 2020 Orientation & Sensitization Programme under Malaviya Mission Teacher Training Programme (MM-TTP) of University Grants Commission. (2025)
- Was awarded for Best Research Paper and Certificate of Service Excellence in 2019 during the International Conference at Vedatya Institute.
- Chaired International research conferences twice at Chaupal, International conference at Vedatya Institute.
- Certified Group Trainer and Skills Trainer with The Leela Kempinski Hotels & Residencies.
- Certified Internal Auditor of ISO 14001:2004 for Front Office with The Leela Kempinski Hotels & Residencies.
- Successfully completed Situational Leadership Workshop by Blanchard International UK in 2012.
- Successfully completed the ‘Train the Trainer Programme’ by Taj Corporate Office.
- Was awarded the Role Model for 2 consecutive quarters at The Taj Mahal Hotel, New Delhi.
- Was awarded Shining Gem of the 1st Quarter, Executive Level (Preopening team) at The Leela Kempinski Hotels & Residences, Gurgaon.
Personal Details
English
Hindi
Punjabi
Timeline
Associate Dean - School of Hospitality and Services Management
IILM University
12.2024 - Current
Programme Director & Head of Placements - School of Hospitality and Tourism Management
Vedatya Institute
09.2022 - 12.2024
Asst. Professor – Accommodation Management & Internship Placement In-charge
Vedatya Institute
07.2018 - 08.2022
Asst. Front Office Manager
The Leela Kempinski Hotel & Residences
04.2011 - 02.2013
Duty Manager
The Leela Kempinski Hotel & Residences
06.2010 - 03.2011
Guest Relation Manager
The Leela Kempinski Hotel & Residences
02.2009 - 06.2010
Club Floor Manager
The Leela Kempinski Hotel & Residences
04.2008 - 12.2008
Asst. Manager Front Office
Taj Mahal Hotel
09.2006 - 03.2008
Guest Services Officer
Taj Mahal Hotel
09.2005 - 09.2006
Guest Relations Executive
The Imperial Hotel
07.2004 - 09.2005
Masters - Travel and Tourism Management
IGNOU
PGDBA - undefined
Symbiosis University
B.A English Hons - undefined
Delhi University
1 year diploma - Aviation and Hospitality Management
Air Hostess Academy
PhD Scholar - Business Management
Chitkara University
Hobbies and Interests
Painting, Travelling, Music
Publications
- Kapoor, R. and Kapoor, K., (2021) The transition from traditional to digital marketing: a study of the evolution of e-marketing in the Indian hotel industry, Worldwide Hospitality and Tourism Themes, Vol.13, No.2, pp.199-212. https://doi.org/10.1108/WHATT-10-2020-0124
- Kapoor, R., Singh A. and Manchanda, G, (2023) ‘Hospitality internships and green leaders: analyzing the engagement of interns with hotel sustainable development practices’. DOI: 10.1108/WHATT-02-2023-0023
- Unexplored Ancillary Revenues in Hotels: From incidental revenue area to capturing a broader focus for Journal for Service Research.
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