Rashmeet Virk

• Client Interaction & Retention
• Handling Escalated calls & providing storage solutions to prospective clients
• Successfully converting leads into sales
• Coordination with stores across Canada for latest rules & guidelines

Company Overview: Toronto, ON

• Analyzed various legal publications for relevant information.
• Drafting various legal documents, including pleadings, motions, and contracts, under attorney supervision
• Interacting with clients to gather information, provide case updates and assisted in client intake processes
• Organize and manage case files, ensuring proper filing and accessibility of relevant documents
• Provide administrative support to attorneys, including scheduling, phone calls, and correspondence
• Booked travel arrangements for firm attorneys and support staff.

• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency
• Quickly addressed and solved customer inquiries, reducing response time
• Achieved significant increase in customer satisfaction through proactive customer service methods

• Company Overview: India
• Litigation Support for the company by coordinating with external Counsels
• Appearing in courts as well in Government Tribunals
• Independently working on 30-50 files
• India

• Devising and organising documents for depositions, hearings, and trials
• Complying with the deadlines set by the legal team and other stakeholders, to ensure that the research is provided on time
• Reviewing and analysing documents for relevance, privilege, and confidentiality
• Document reddaction & redlinning