Summary
Overview
Work History
Education
Skills
Timeline
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Rashmi Gairola

Rashmi Gairola

Business Intelligence & Support
New Delhi,New Delhi

Summary

Results-driven professional with a proven track record, leveraging advanced data analysis and visualization skills to enhance operational efficiency and drive contract renewals. Adept at strategic planning and fostering strong client relationships, I excel in delivering actionable insights that boost sales performance and ensure customer satisfaction.

Overview

5
5
years of professional experience

Work History

Specialist - Success enablement services

Concentrix
Gurugram
01.2024 - Current
  • Customer Success Review Delivery: Prepare and present detailed customer success reports, tracking key performance indicators (KPIs) and identifying areas for improvement.
  • Operational Resiliency: Implement process improvements to enhance operational efficiency, mitigate risks, and ensure seamless business continuity.
  • Contract Renewal Management: Monitor and manage contract renewals, coordinating with internal stakeholders and customers to drive timely renewals and prevent revenue leakage.
  • Operational Consumption Hygiene: Ensure data accuracy and consistency in sales operations, maintaining hygiene in consumption metrics for better decision-making.

Business Sales Coordinator

G4S
Gurugram
07.2023 - 01.2024
  • Analyzed sales data to identify trends, performance gaps, and opportunities for growth, enabling data-driven decision-making.
  • Created and presented sales reports and dashboards to track key performance indicators (KPIs) and business targets.
  • Developed and supported sales strategies by providing actionable insights based on data analysis.

Sales Coordinator

MTG Learning India Pvt. Ltd.
Gurugram
04.2022 - 05.2023
  • Managed and provided analytical support to Sales Area Managers, delivering data-driven insights to optimize sales performance.
  • Led delivery customization for book covers, ensuring seamless execution and alignment with branding requirements for coaching centers and universities across Delhi NCR and Karnataka.
  • Collaborated with the sales strategy team to develop and implement initiatives aimed at increasing revenue and market penetration.

Corporate Sales Coordinator

Hindustan Wellness Pvt. Ltd.
Gurugram
10.2020 - 04.2022
  • Acted as the key liaison between corporate organizations and internal teams, streamlining communication and operational workflows.
  • Led customer success initiatives by actively managing teams, addressing escalations, and implementing solutions to enhance client satisfaction and service efficiency.
  • Managed corporate accounts of major firms, building strong client relationships and ensuring high customer retention.

Education

Master of Arts - Economics & Data Science

Lovely Professional University
Punjab
01-2026

Business Analytics

ExcelR Institute
New Delhi
02-2025

MBA - Human Resource

Amity University
Noida
01.2023

Bachelor of Arts - Economics & Human Resource

Kamala Nehru College, DU
New Delhi
01.2020

Skills

  • Data analysis and visualization
  • Power BI
  • Excel
  • Tableau
  • SQL
  • Multitasking and organization
  • Project presentation
  • Forecasting and planning
  • Sales strategy
  • Power Apps

Timeline

Specialist - Success enablement services

Concentrix
01.2024 - Current

Business Sales Coordinator

G4S
07.2023 - 01.2024

Sales Coordinator

MTG Learning India Pvt. Ltd.
04.2022 - 05.2023

Corporate Sales Coordinator

Hindustan Wellness Pvt. Ltd.
10.2020 - 04.2022

Master of Arts - Economics & Data Science

Lovely Professional University

Business Analytics

ExcelR Institute

MBA - Human Resource

Amity University

Bachelor of Arts - Economics & Human Resource

Kamala Nehru College, DU

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