Rashmi Bajaj

Key Responsibilities | Positions Hired | Clients Worked For

• Talent Acquisition & Sourcing: Identified and hired top talent for IT & Non-IT roles.
• End-to-End Recruitment: Managed sourcing, screening, interviewing, offer negotiation, and onboarding.
• Stakeholder & Client Management: Partnered with hiring managers and clients to meet recruitment needs.
• Strategic Hiring: Developed sourcing strategies for niche & hard-to-fill positions.
• Candidate Experience & Engagement: Ensured seamless communication and smooth hiring processes.
• Recruitment Analytics: Tracked and reported hiring metrics, ensuring data-driven decision-making.
• BFSI: Wells Fargo, Synchrony Financials, Kotak Mahindra, IDFC, Standard Chartered, TIAA
• IT Consulting: Deloitte, PwC, ITC, Redserve
• Healthcare: Optum, UHG, Ventra Health
• BPO & Others: Teleperformance, Big Basket, Cognizant
• Analytics & Finance: Reporting Manager, Analytics Manager, Senior Analyst (Digital Analytics), FP&A, Fund Accounting, Audit Analytics
• Tech & Business: Martech Roles, CIB Portfolio Manager, Security Research Manager, Credit Analytics
• HR & Talent Acquisition: WFM Lead, HRBP, TA Specialist, TA Manager
• Banking & Consulting: Relationship Managers, US Taxation, and more

• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
• Answered live online chats to give quick answers and solve problems faster
• Generated reports and tracked customer service contact metrics on daily basis
• Monitored customer feedback and performance indicators to identify areas for improvement
• Helped customers navigate website to order online for added convenience and access to larger inventory
• Resolved Queries related to WMO,Cashback's,Return/Refund,Large Appliance(Installations/warranties) issue
• Collaborated closely with cross-functional departments to deliver high customer satisfaction
• Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
• Managed timely and effective replacement of damaged or missing products

• Provide support to Pan India 280 branches on claim related queries or issues
• Prepared Various MIS & Dashboards, renewal updates of motor & health insurance
• Arrangement of underwriting documents for claim process & verify them
• Arrangement of original claim document from branches & verify for theft claim
• Coordination with account department for claim cheques or NEFT
• Coordination with compliance, legal & controlling function for TP cases
• Policy punching, reissuance, cancellation on Premia
• Coordination with survey agencies for assigning surveyor
• Provide training to FLS & OPS branch person
• Preparing mailers for launching new processes
• Negotiation with insured for claim settlement
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales