Rashmi Bhattacharya
Chennai
Summary
A well-presented, industrious and highly personable individual with an elaborate experience in banking sector. Able to gain the trust of customers by interacting with people from all backgrounds. Also having a proven record of contributing to the profitability of previous employers by generating income and revenue growth. Talented Specialist using extensive industry experience for improved company development. Exceeded performance and productivity targets through diligent analysis, planning and policy adaptation. Built strategic business networks for enhanced specialist support.
Overview
15
15
years of professional experience
Work History
Assistant Manager EPMO
INFOSYS BPM
02.2025 - Current
- Prepare and publish the comprehensive report that accurately reflects the status and ownership of all cost and revenue components.
- The reports are supposed to share with the appropriate stakeholders and include clear accountability assignments.
- Following up with initiative owners to update the information on application based on the best available information, and to progress the initiatives throughout the stages.
- Generating reports for exco members (Management) to receive a status on where their team is and where they need to provide gentle push to ensure progression towards the initiatives raised for both cost and revenue.
- Managing alignment between Wave and Jira by ensuring all details are consistently updated across both platforms, enabling smooth tracking and progression of initiatives.
- Preparing the monthly board KPI presentation for the board and Exco members, offering a monthly overview of key performance indicators across various bank functions. This includes financial metrics, lending performances, risk factors, people metrics, customer insights and expense tracking.
- Conducting risk and reporting checks for the new suppliers before onboarding, and share the feedback with concerned teams for necessary rectification.
SPECIALIST Transaction Monitoring
Standard Chartered Bank
Chennai
05.2017 - 11.2017
- Performing transaction monitoring of CASA as well as Credit Cards from AML perspective.
- Responsible for identification and escalation of unusual transaction patterns to Country FCC, which are reported as SARs to FIU - IND.
- Transmission of RFI's to the concerned team based on the investigation performed.
- Act on the responses received from the RFI team and escalate relevant cases for further investigation to FCC.
- Responsible for consolidation, transmission and coordination for timely closure of cases within given TAT with the RFI team.
- Perform internal quality checks for alerts, cases and manual processes and provide feedback and appropriate training to the team for enhanced process knowledge.
- Responsible for maintenance of relevant trackers for the team.
- Mentoring new joiners and performing QCP's post onboarding.
- Have been awarded Quality Champ award twice in the last one year for ensuring NIL Quality Errors and have not received any case fails in the entire job tenure.
- Performing Pep Screening on the political exposed persons as the part of enhanced customer Due Diligence (CDD) procedures.
QUALITY CONTROLLER
Ranstad India Pvt Ltd. for Williams Lea Tag India (P) Ltd
Chennai
05.2017 - 11.2017
- Performing the required KYC screenings on customers, documenting the information obtained on the clients as required by global KYC procedures.
- Perform research via internal and external sources, gather and analyse documentation in accordance with the regulatory and KYC requirements of the client's geography.
- Validation done for customer document submission basis client's compliance guidelines and business procedure.
- Reviewing and quality checking of the cases done by process associates.
- Ensured completeness and accuracy of the customer file by obtaining the necessary requirements.
CUSTOMER RELATIONSHIP MANAGER
Sanklecha Constructions
Nashik
09.2010 - 09.2011
- Making clients understand about all the existing and upcoming construction projects.
- Organizing promotional events and inviting clients for the same.
- Upkeep of all the sales record and clients details.
- Responsible for customer query resolution.
- Attending walk in customer for project enquiries.
- Co-ordinating with the customer base for ensuring smooth flow of receivables.
Education
Master of Arts - English
University of Kanpur
01.2002
Bachelor of Science - Biology
University of Kanpur
01.2000
Skills
- AML transaction monitoring
- Customer service
- Quick synergy with organizational objectives
- Thorough understanding of banking procedures
- Strategic planning
- Risk management and evaluation
- Strict adherence to Compliance norms
- Initiative and ingenuity
- Patience
- Attention to Detail
- Dependable and truthful
- Self-starter
- Methodical and organised
Languages
- English
- Hindi
- Bengali
Timeline
Assistant Manager EPMO
INFOSYS BPM
02.2025 - Current
SPECIALIST Transaction Monitoring
Standard Chartered Bank
05.2017 - 11.2017
QUALITY CONTROLLER
Ranstad India Pvt Ltd. for Williams Lea Tag India (P) Ltd
05.2017 - 11.2017
CUSTOMER RELATIONSHIP MANAGER
Sanklecha Constructions
09.2010 - 09.2011
Master of Arts - English
University of Kanpur
Bachelor of Science - Biology
University of Kanpur
Similar Profiles
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
POOJA SUTHARPOOJA SUTHAR
Accountant at Infosys BPMAccountant at Infosys BPM
Manish Kumar SharmaManish Kumar Sharma
Technology Lead at Infosys BPM LtdTechnology Lead at Infosys BPM Ltd
Ranjitha KolanginathanRanjitha Kolanginathan
Lead Consultant at Virtusa Consulting ServicesLead Consultant at Virtusa Consulting Services