Rashmi Bhokre
Mumbai
Summary
Dynamic Sr. Team Lead at Dhaninfo with a proven track record in process improvement and team supervision. Successfully enhanced operational efficiency and developed impactful training programs. Adept at conflict resolution and strategic planning, driving continuous improvement and fostering a collaborative work environment. Committed to delivering exceptional client support and achieving KPI targets.
Overview
11
11
years of professional experience
Work History
Sr. Team Lead
Dhaninfo
Nagpur
04.2025 - Current
- Coordinated resources and schedules for multiple projects to ensure timely completion.
- Analyzed project performance data to identify trends and drive continuous improvement.
- Implemented process improvements, enhancing operational efficiency across teams.
- Developed training programs that supported staff development and advanced skill sets.
Team Lead
Dhaninfo
Nagpur
01.2023 - 04.2025
- Facilitated staff meetings to delegate tasks and communicate shifting priorities.
- Monitored team performance, implementing training programs to enhance efficiency.
- Managed conflict resolution to cultivate a positive and productive work environment.
- Delivered quality service with professionalism and friendliness.
- Oversaw operations to ensure adherence to procedures and KPI targets.
- Resolved complex customer inquiries, disputes, and complaints efficiently.
- Strategically planned employee workloads to accommodate seasonal demand fluctuations.
Sr. Quality Assurance Quality Control
Dhaninfo
Nagpur
06.2019 - 12.2022
- Oversaw quality assurance processes, ensuring strict compliance with organizational standards.
- Conducted audits, compiled reports, and provided actionable insights for process improvement.
- Collaborated with cross-functional teams to address quality gaps and enhance service delivery.
- Trained QA analysts on updated compliance and quality procedures.
Quality Assurance Quality Control
Dhaninfo
Nagpur
01.2017 - 05.2019
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analyzed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
Lecturer
Wainganga College of Engineering and Management
Nagpur
01.2015 - 06.2016
- Mentored students to support achievement of target grades.
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Designed, planned and taught lectures based on curriculum requirements and exams.
- Administered examinations, graded papers and assigned fair, accurate grades based on results.
Education
B.E. - Electrical & Power Engineering
Priyadarshini College of Engineering
Nagpur01.2014
Diploma of Engineering - Electrical Engineering
Priyadarshini Polytechnic
Nagpur01.2011
SSC -
N.P. Rajendra High School
Khapa01.2008
Skills
- Team supervision
- Conflict resolution
- Process improvement
- Quality assurance
- KPI monitoring
- Employee training
- Cross-functional collaboration
- Mentorship
- Strategic planning
- Client support
- Decisive decision-making
- Training development
- Project management
- Resource coordination
- People management
- Giving constructive feedback
Accomplishments
- Best Performer Award, recognized for consistently exceeding targets during tenure as an agent, 2018-01-01.
- Adaptability Award, awarded during Rewards & Recognition for effectively navigating change and supporting the team, 2024-01-01.
- Excellent Leadership Award, awarded during Rewards & Recognition for demonstrating outstanding leadership and team development, 2025-01-01.
Timeline
Sr. Team Lead
Dhaninfo
04.2025 - Current
Team Lead
Dhaninfo
01.2023 - 04.2025
Sr. Quality Assurance Quality Control
Dhaninfo
06.2019 - 12.2022
Quality Assurance Quality Control
Dhaninfo
01.2017 - 05.2019
Lecturer
Wainganga College of Engineering and Management
01.2015 - 06.2016
B.E. - Electrical & Power Engineering
Priyadarshini College of Engineering
Diploma of Engineering - Electrical Engineering
Priyadarshini Polytechnic
SSC -
N.P. Rajendra High School