Rashmi Boro

• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Resolved passenger conflicts and medical emergencies during flights.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Answered passenger questions and provided solutions to issues arising during flights.
• Offered personalized assistance to children, elderly and passengers with special needs.

• Worked with Jet Airways as a Business Class Crew for 3 years 6 months.

• I was awarded for my commitment & exemplary service during the inclement weather condition in Nov 2017.