Rashmi Choudhary
Senior Quality Analysi
Noida
Summary
Experienced quality assurance professional with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Quality Analyst
Tech Mahindra Limited
Noida
08.2019 - Current
- Building Quality Culture within the Ecosystem
- Ensure all applicable policies, processes, procedures, plans and standards are being followed
- Plan for Process Improvement in all aspects
- Development, modification and updating of a QMS Compliant such as Templates, Guidelines, Procedures etc
- Conducting Scheduled Audits for project e.g. transactional audits, compliance audits, certification audits etc.
- Follow-up on Audits Outcomes, track for the closure of NCs wherever needed
- Facilitation on the need of Project Requirements to the project teams - Based on Request
- Metrics Capturing and consolidation, Analyze, document the findings deviations, communicate to senior management and plan for improvement actions along with Report preparation
- Escalation of problems to senior levels of management if corrective actions are not completed as agreed upon
- Simplify Processes and Implement Best Practices
Executive - Customer Service Operations
iEnergizer IT Services Private Limited
Noida
05.2016 - 07.2019
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Resolved concerns with products or services to help with retention
- Took ownership of customers issues to follow problems through to resolution.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
MBA - Human Resources
Institute of Cooperative Management
Dehradun 07.2012 - 06.2014
BBA - Management Information Systems
College Of Applied Education And Health Sciences
Meerut 07.2009 - 06.2012
Skills
QA methodologies mastery
Data analysis
Quality Improvement
Data interpretation
Operations monitoring
Quality assurance
Quality focus
Quality checks
Quality analyses
Quality assessments
Accomplishments
- Collaborated with group of 20+ Team Leaders in the development of overall quality performance for the project
- Was awarded with the 'Pat on the Back' in a row for 4 months from Jan' 22 to April' 22
- Recognized for the participation in the training program on 'Retain Management', sponsored by National Backward Classes Finance and Development Corporation (NFCFDC)
Certification
Yellow Belt Six Sigma Certification
Timeline
Yellow Belt Six Sigma Certification
06-2022
Senior Quality Analyst
Tech Mahindra Limited
08.2019 - Current
Executive - Customer Service Operations
iEnergizer IT Services Private Limited
05.2016 - 07.2019
MBA - Human Resources
Institute of Cooperative Management
07.2012 - 06.2014
BBA - Management Information Systems
College Of Applied Education And Health Sciences
07.2009 - 06.2012