Rashmi Deopa
Bhimtal
Summary
Experienced Java Production Support Engineer with 3 years and 6 months of expertise in managing Java applications in production. Skilled in troubleshooting, incident management, performance tuning, and automation to ensure high availability and reliability of critical systems. Strong problem-solving abilities focused on delivering efficient, high-quality support solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lecturer
Graphic Era Hill University
Bhimtal
12.2023 - Current
Systems Engineer
TCS
Bangalore
01.2021 - 11.2023
- Provided end-to-end production support for Java applications built on Spring Boot, ensuring high availability and reliability in the production environment.
- Diagnosed, troubleshot, and resolved complex issues, databases (SQL), and web services, minimizing downtime, and improving system performance.
- Utilized Dynatrace for application performance monitoring and root cause analysis of performance bottlenecks, improving application stability and user experience.
- Managed incident and problem management through ServiceNow and ITSM processes, ensuring timely resolution of critical production issues, and maintaining service level agreements (SLAs).
- Actively participated in change management and deployment activities using ServiceNow to handle production incidents, change requests, and problem records.
- Performed patching activities on production servers, ensuring that all systems remained secure, up-to-date, and compliant with the latest security patches.
- Delivered weekly updates to clients, providing detailed reports on system performance, incident resolutions, ongoing issues, and planned maintenance activities.
Programmer Analyst Trainee
Cognizant
Chennai
08.2020 - 01.2021
- Performed automation web application testing using Selenium WebDriver with TestNG framework.
- Developed and executed automated test scripts to validate functionality, UI, and performance of web applications.
- Collaborated with senior developers and business analysts to troubleshoot and resolve system issues and improve functionality.
Education
B.Tech - Computer Science And Engineering
Graphic Era Hill University
Bhimtal06-2020
Skills
- Front End: HTML, CSS, and JavaScript
- Back End: Java 8, Spring Boot, Maven
- Programming Languages: Java, SQL, C, C
- Monitoring and other tools: Dynatrace, ServiceNow, Splunk, Confluence, Selenium
- Databases: MySQL, MongoDB
- Operating System: Linux, Windows
Certification
- SQL (Basic) Certificate
- Problem Solving (Basic) Certificate
Languages
French
First Language
Timeline
Lecturer
Graphic Era Hill University
12.2023 - Current
Systems Engineer
TCS
01.2021 - 11.2023
Programmer Analyst Trainee
Cognizant
08.2020 - 01.2021
B.Tech - Computer Science And Engineering
Graphic Era Hill University
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