Motivated IT professional with 10 years of experience juggling multiple priorities with good technical, analytical and communication skills.Experience stepping into roles and quickly making positive changes to drive company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager(Procurement SaaS Support)
GDI
Noida
09.2016 - Current
Collaborated with global client corporate teams to gather feedback and conducted monthly review meetings.
Identified technical issues and worked with Escalation, Development, and Integration Teams to prioritize and resolve them.
Managed crisis escalations and led bridge meetings for high-priority concerns.
Reviewed JavaScript for bugs and implemented corrections.
Coordinated with the Integration Team to review task details and scheduling via RDP.
Performed in-depth analysis of user requirements, facilitating effective communication with Project Managers.
Extracted process data from databases by gathering reports and writing SQL queries.
Offered guidance on technical and non-technical issues within and between teams.
Ensured effective and timely response and resolution through coordination with team members and clients.
Collaborated with QA Team to analyze and share team performance charts, providing valuable insights for evaluation by the executive team.
Technical Support Specialist
SAFEWAY TECHNOLOGIES
11.2014 - 12.2015
Delivered effective tech support online by troubleshooting issues remotely with LogmeIn and Any desk tools
Managed and resolved network and printer related concerns
Operating System, installation and troubleshooting (Windows and Mac in Laptop and Desktop)
E-mail configuration and troubleshooting (Corporate, Outlook, Gmail, Yahoo etc.)
Experienced in third-party application deployment, installation, and troubleshooting
Managed MIS for Payments of support plans
Data extraction via SQL queries
Online Sales Executive
RELIGARE HEALTH INSURANCE COMPANY LIMITED
10.2013 - 10.2014
Led client-facing product demonstrations and presentations
Assisted in the training process of recruits
Generated revenue through various communication channels such as calls, chats, and emails.
Education
B.tech - Bachelor in Information Technology
Uttarakhand technical university
01.2011
Skills
Data Analysis and interpretation
Excel
Oracle PL/SQL
JIRA
Salesforce
Debugging/Troubleshooting/Problem Solving
Team management
Mentoring
Manual Testing
Task Delegation
Recruiting and interviewing
Employee Performance Evaluations
Application/Customer Support
Procurement SaaS support
Affiliations
Cooking
Reading Books
Listening music
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
Customer Success Manager course from Udemy
My SQL Boot camp course from Udemy
Timeline
Assistant Manager(Procurement SaaS Support)
GDI
09.2016 - Current
Technical Support Specialist
SAFEWAY TECHNOLOGIES
11.2014 - 12.2015
Online Sales Executive
RELIGARE HEALTH INSURANCE COMPANY LIMITED
10.2013 - 10.2014
B.tech - Bachelor in Information Technology
Uttarakhand technical university
Customer Success Manager course from Udemy
My SQL Boot camp course from Udemy
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