Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Rashmi Dobhal

Noida

Summary

Motivated IT professional with 10 years of experience juggling multiple priorities with good technical, analytical and communication skills.Experience stepping into roles and quickly making positive changes to drive company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager(Procurement SaaS Support)

GDI
Noida
09.2016 - Current
  • Collaborated with global client corporate teams to gather feedback and conducted monthly review meetings.
  • Identified technical issues and worked with Escalation, Development, and Integration Teams to prioritize and resolve them.
  • Managed crisis escalations and led bridge meetings for high-priority concerns.
  • Reviewed JavaScript for bugs and implemented corrections.
  • Coordinated with the Integration Team to review task details and scheduling via RDP.
  • Performed in-depth analysis of user requirements, facilitating effective communication with Project Managers.
  • Extracted process data from databases by gathering reports and writing SQL queries.
  • Offered guidance on technical and non-technical issues within and between teams.
  • Ensured effective and timely response and resolution through coordination with team members and clients.
  • Collaborated with QA Team to analyze and share team performance charts, providing valuable insights for evaluation by the executive team.

Technical Support Specialist

SAFEWAY TECHNOLOGIES
11.2014 - 12.2015
  • Delivered effective tech support online by troubleshooting issues remotely with LogmeIn and Any desk tools
  • Managed and resolved network and printer related concerns
  • Operating System, installation and troubleshooting (Windows and Mac in Laptop and Desktop)
  • E-mail configuration and troubleshooting (Corporate, Outlook, Gmail, Yahoo etc.)
  • Experienced in third-party application deployment, installation, and troubleshooting
  • Managed MIS for Payments of support plans
  • Data extraction via SQL queries

Online Sales Executive

RELIGARE HEALTH INSURANCE COMPANY LIMITED
10.2013 - 10.2014
  • Led client-facing product demonstrations and presentations
  • Assisted in the training process of recruits
  • Generated revenue through various communication channels such as calls, chats, and emails.

Education

B.tech - Bachelor in Information Technology

Uttarakhand technical university
01.2011

Skills

  • Data Analysis and interpretation
  • Excel
  • Oracle PL/SQL
  • JIRA
  • Salesforce
  • Debugging/Troubleshooting/Problem Solving
  • Team management
  • Mentoring
  • Manual Testing
  • Task Delegation
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Application/Customer Support
  • Procurement SaaS support

Affiliations

  • Cooking
  • Reading Books
  • Listening music

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Customer Success Manager course from Udemy
  • My SQL Boot camp course from Udemy

Timeline

Assistant Manager(Procurement SaaS Support)

GDI
09.2016 - Current

Technical Support Specialist

SAFEWAY TECHNOLOGIES
11.2014 - 12.2015

Online Sales Executive

RELIGARE HEALTH INSURANCE COMPANY LIMITED
10.2013 - 10.2014

B.tech - Bachelor in Information Technology

Uttarakhand technical university
  • Customer Success Manager course from Udemy
  • My SQL Boot camp course from Udemy
Rashmi Dobhal