Rashmi Gehlot
Mumbai
Summary
Results-driven sales executive with a strong background in reservation processing and product introduction. Skilled in managing client interactions to enhance customer satisfaction and drive revenue growth through effective communication and timely follow-ups.
Overview
8
8
years of professional experience
Work History
Sales Executive
Mangal Suitings and Shirtings
Mumbai
01.2025 - Current
- Manage and maintain customer billing records accurately.
- Generate invoices in compliance with government regulations and company policies.
- Distribute invoices via email and ensure timely communication with customers.
- Follow up with clients for payments and ensure collections are made with due timelines.
- Update and reconcile the payment register and billing records regularly.
- Engage with clients to introduce new products.
Team Leader
Hotel Sahara Star
Vile Parle, Mumbai
11.2022 - 01.2025
- Company Overview: (on IBFW payroll)
- Responsible for inbound/outbound reservation calls.
- Processed various reservations and bookings through multiple telecommunication channels - emails, telephone and online.
- Proficiency in Opera Software to improve performance, maximize revenue, and provide seamless guest experience.
- Responsible for managing Call-Centre team.
- (on IBFW payroll)
Reservation Executive, Sales Coordinator
The Byke Hospitality
Andheri (E), Mumbai
02.2021 - 06.2022
- Proficiency in WINHMS Software to improve performance, maximize revenue, and provide seamless guest experience.
- Processed various reservations and bookings through multiple telecommunication channels - emails, telephone and online.
- Headed the Operation and Reservation Management.
- Worked as a Sales coordinator to effectively communicate and collaborate with other departments in the hotel.
Guest Relation Associates
The Empresa Hotel
Andheri (W), Mumbai
07.2019 - 10.2020
- 1 year+ experience as a Customer Service Representative.
- Proficiency in IDS software activities to streamline operational services.
- Attended to internal and external calls from customers and management.
- Registered and resolved complaints to provide feedback ensuring customer satisfaction and upkeep of hotel’s standards.
- Processed reservations and attended to guest inquiries.
Intern
The Oberoi Hotel
Mumbai
06.2017 - 10.2017
- Worked across various departments in the hotel to gain an overall guest service experience.
- Consciously strived to better my skills and extend my knowledge in the professional workspace.
Education
B.Sc. - Hospitality Studies
Sheila Raheja Institute of Hotel Management
Mumbai, India01.2019
Skills
- Billing management
- Invoice generation
- Product introduction
- Communication skills
- Reservation processing
- Customer relationship management
- Opera Software
- Attention to detail
- Operations
- Sales operations management
Accomplishments
- 'The Best Employee' of the month at The Empresa Hotel, Mumbai.
- Received Recommendation letter for The Oberoi Central Employment Register (OCER) and The Oberoi Central Learning and Development (OCLD) from The Oberoi Group of Hotels, Mumbai.
- Awarded as 'Most Well-Groomed Industrial Trainee'.
- Managed live counter at Mukesh Ambani's family wedding ceremony in 2018.
- Appreciation Certificate by International Housekeepers' Summit 2016.
- Appreciation Certificate by International Association of Lion's Club.
Disclaimer
The above details are true and correct to the best of my knowledge.
Timeline
Sales Executive
Mangal Suitings and Shirtings
01.2025 - Current
Team Leader
Hotel Sahara Star
11.2022 - 01.2025
Reservation Executive, Sales Coordinator
The Byke Hospitality
02.2021 - 06.2022
Guest Relation Associates
The Empresa Hotel
07.2019 - 10.2020
Intern
The Oberoi Hotel
06.2017 - 10.2017
B.Sc. - Hospitality Studies
Sheila Raheja Institute of Hotel Management
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