Rashmi Gupta

•Verifies all aspects of Client Identification Program (CIP) and necessary account opening documents are provided and in accordance with know Your Customer (KYC), as per RBI Guideline

•Identifies accurate risk rating for individual/non-individual accounts to highlight high risk jurisdictions, cash intensive/high risk businesses and Politically Exposed Persons(PEPs).

•Completes extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks.

•Conducts enhanced due diligence research in attempts to find derogatory/background information used to aid client advisors' decisions in initiating, maintaining or closing business relationships

•Ensures final reports are comprehensive, compliant and suitable for use in the client on-boarding decision-making processes.

•Oversees the training of new employees in various lines of business.

• Delivered quality customer service in a high paced environment.

• Resolved customer disputes and complaints with complete professionalism.

• Managed staff of approximately 65 employees.

• Acted as a team leader to generate and encourage projected daily sales.

• Handled cash management and money transfers.

• Kept track of inventory and equipment.

• Reported all transactions, daily sales and summaries.

• Possessed the ability to perform all positions if necessary.

• Administering & ensuring smoother functioning of the branch through banking processes & systems

• Have almost complete knowledge of FCR (FLEXCUBE RETAIL)

• To ensure control and compliance in the process as per the RBI guidelines called Know Your Customer

• Verifying the documents as per the KYC Guideline of RBI.

• Overseeing for smoother operations & risk control at branch by reviewing various reports

• Delivering 100% customer satisfaction through customer services & all product range.

• Handling branch vendor payments & Petty Cash and all expenses occurred by the branch.

• Vouchers verification in Authrization Level

• Administering & ensuring smoother functioning of the branch through banking processes & systems

• Have almost complete knowledge of FCR (FLEXCUBE RETAIL)

• To ensure control and compliance in the process as per the RBI guidelines called Know Your Customer

• Effectively support and handled Audits various type of audits Internal, External, Concurrent, and Statutory RBI auditors ensuring Prevention against Anti Money Laundering.

• Daily reviewing of transactions in newly opened accounts and suspense accounts monitoring.

• Verifying the documents as per the KYC Guideline of RBI.

• Overseeing for smoother operations & risk control at branch by reviewing various reports

• Joint custodian of Debit Card, Credit Card, OTP Device, Cheque Book, I-net Password & Phone banking password.

• Handling FD desk & processing customer’s miscellaneous request

• Handling Cash department as Teller as per the guidelines of Bank & RBI.

• Maximized customer satisfaction with quality service.

• Increased business through networking and building new client relationships

• Work responsibility revolves around solving the entire customer’s query related to banking operations, lead revenue generation and performing back office job.

• Generating leads for a/c openings & cross-sell for the bank for third party product.

• Handling branch vendor payments and all expenses occurred by the branch.

Lodgment of clearing & transfer cheque and voucher verification