Rashmi Jain
GURGAON,Haryana
Summary
Dynamic contributor with expertise in driving engagement and enhancing brand visibility through innovative marketing strategies
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Customer Care Representative
BestOfBharat
GURGAON
08.2024 - 01.2026
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Handled high-volume telephone calls to address and resolve customer queries.
- Maintained engaging conversation with customers to build relationships and upsell further products.
HR (Talent & Acquisition
Nimbus Post
GURGAON
01.2022 - 04.2024
- Dedicated HR professional with a strong background in talent acquisition and recruitment.
- Demonstrated success in identifying top talent, building candidate pipelines, and successfully placing candidates that fit the organization's culture and needs.
- Strong interpersonal and communication skills, with a focus on building relationships with candidates and hiring managers.
- Collaborate with hiring managers to understand staffing needs: roles, job specifications, timing.
- Develop and post job descriptions, adverts, across job boards, social media, professional networks.
- Source and attract candidates (active and passive), build pipelines of potential future hires.
Education
M.COM - COMMERCE
PT . RAVISHANKAR SHUKLA UNIVERSITY
RAIPUR, ChhattisgarhSkills
Client support
Problem resolution
Call center experience
Customer service
Multitasking and organization
Verbal and written communication
Custom order management
Customer relationship management
Timeline
Customer Care Representative
BestOfBharat
08.2024 - 01.2026
HR (Talent & Acquisition
Nimbus Post
01.2022 - 04.2024
M.COM - COMMERCE
PT . RAVISHANKAR SHUKLA UNIVERSITY