Rashmi K
Investigations Lead
Bengaluru
Summary
Results-driven professional with over 9 years of progressive
experience, known for exceptional communication skills,
collaborating with senior management, and cultivating strong
stakeholder relationships. Demonstrated expertise in driving
operational efficiency, leading teams, and executing projects, while
maintaining a steadfast commitment to excellence and continuous
growth. Currently on a full-time parenting career break since April
2018, actively seeking a new position or job opportunity that aligns
with my prior experience and skillset.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Investigations Lead
Amazon Seller Services (India) Private Limited
Bengaluru
10.2015 - 04.2018
- Established and led a new team to address Problem Receive process-related issues, collaborating with multiple external teams across India and managing all associated metrics.
- Reduced seller-facing fee discrepancies by 10%, through effective analysis and resolution as part of Fee Audit Project, including setting up of a continuous monitoring system, root cause analysis of item data quality issues etc., within stipulated timeframes.
- Implemented seller feedback pilot program to resolve frequent issues and problems caused by sellers, thereby reducing overall seller-related issues by 20%.
- Owned FBA Removal program, ensuring timely removal of inactive seller listings.
FBA Investigation Specialist
Amazon Seller Services (India) Private Limited
Bengaluru
05.2013 - 10.2015
- Responsible for end-to-end ticket resolution and maintenance of relevant ticket metrics, to efficiently resolve issues for Fulfilled By Amazon's (FBA) fulfillment center (FC) inbound process.
- Coordinated with North American colleagues to prepare relevant standard operating procedures (SOPs), wiki documentation and customer-facing help pages for Fulfilled By Amazon (FBA) India.
- Additionally handled and resolved FBA issues for credit operations, Andon Cord and Amazon Catalog processes.
- Improved efficiency of FBA processes such as Inbound by 20%, through in-person visits and root-cause identification, across multiple Amazon Fulfillment Centers across India.
- Contributed significantly to processes like Self-Service Registration, Reimbursements and Inbound Defect Reduction.
- Collaborated with catalog team to identify and address data gaps, improving the accuracy and completeness of catalog to enhance customer experience.
- Provided mentorship and guidance to new hires to support timely onboarding.
Seller Support Associate
Amazon Development Centre (India) Private Limited
Bengaluru
05.2011 - 05.2013
- Handled Premium seller’s queries for Fulfilled by amazon (FBA) specialized program.
- Resolved all product related and technical queries for sellers on Amazon.com and Amazon.ca
- Successfully implemented SWAT Pilot project, which made positive impact on business SLA by 20% and also improved seller satisfaction.
- Mentored new hires to quickly ramp up on seller support process.
- Responsible for coordinating and delivering backlogs through team members in timely manner and also for coordinating multiple global teams.
- Prepared and communicated quality and production reports periodically.
- Recognized for First Contact Resolution and also awarded Quality Certification.
- Improved case handling time by effectively prioritizing tasks and utilizing available resources.
Process Associate
Crossdomain Solutions Private Limited
Bengaluru
09.2008 - 03.2011
- Analyzing and reviewing commercial insurance policies of various types and highlighting policy variances, for US based clients.
- Successfully trained and mentored junior colleagues, thereby enabling delivery of work as per industry quality standards and compliance.
- Introduced many process improvements through conception and implementation of new pilot projects to automatically route policies to specific team based on the policy type thereby improving total policy processing time by 20%.
- Responsible for creating and maintaining standard operating procedures and training materials there by reducing onboarding time for new colleagues by 10%.
- Won Spotlight awards for reviewing most number of polices with zero errors.
Education
Bachelor in Business Management -
Bangalore University
Bengaluru, India 06.2005 - 06.2008
Higher Secondary -
RPA PU College
Bengaluru, India 05.2004 - 05.2005
Secondary -
Poornanda Educational Foundation
Bengaluru, India 05.2002 - 03.2003
Skills
End-to-end program management
undefinedTimeline
Investigations Lead
Amazon Seller Services (India) Private Limited
10.2015 - 04.2018
FBA Investigation Specialist
Amazon Seller Services (India) Private Limited
05.2013 - 10.2015
Seller Support Associate
Amazon Development Centre (India) Private Limited
05.2011 - 05.2013
Process Associate
Crossdomain Solutions Private Limited
09.2008 - 03.2011
Bachelor in Business Management -
Bangalore University
06.2005 - 06.2008
Higher Secondary -
RPA PU College
05.2004 - 05.2005
Secondary -
Poornanda Educational Foundation
05.2002 - 03.2003
Similar Profiles
Mahesh Kumar ChandMahesh Kumar Chand
Area Manager- Outbound Operation at Amazon seller services private limitedArea Manager- Outbound Operation at Amazon seller services private limited
Sneha Rao MSneha Rao M
Senior Tax Analyst at Amazon Seller Services Private LimitedSenior Tax Analyst at Amazon Seller Services Private Limited
JONATHAN JOSEJONATHAN JOSE
Compliance Specialist at Amazon Seller Services Private LimitedCompliance Specialist at Amazon Seller Services Private Limited