Rashmi Kamble
Training Specialist
Bengaluru,Karnataka
Summary
Forward-thinking Training Specialist bringing 10.5 years of expertise in Training for Customer Service sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Office and Data analysis. Experienced in handling Quality and live operations of the process. Well versed with Vendor and transition management
Overview
9
9
years of professional experience
Work History
Process Training Specialist
OLA
5 2022 - 5 2024
- Handled monthly billings for vendors, Training reports, Training content, SOPs, training-related material and weekly training decks
- Conducted TTT programs for VTF and QA's managing vendors for domestic and international businesses
- Worked in coordination with the UK, AUS, and NZ business development teams for process enhancements and change management
- Worked as Quality Supervisor for international business and performing CTC/BAU audits on vendor contacts and evaluated call behaviors for regulatory compliance fraud transactions and adherence to policy
Training Team Leader
Cognizant Technology Solutions INDIA Pvt Ltd
12.2021 - 04.2022
- Maintained up-to-date knowledge of Google Workspace products and support protocols to provide accurate and relevant training content.
- Collaborated with cross-functional teams to identify training needs, design customized training solutions, and ensure seamless integration of new processes and tools.
- Developed and implemented training materials, including manuals, presentations, and e-learning modules, to enhance the knowledge and skills of support team members.
- Led a team of 2 trainers and 2 Virtual Training Facilitators (VTF) to deliver comprehensive training programs for the Google Workspace Support team
Training Team Lead
Globiva Pvt Ltd
01.2019 - 09.2021
- Led the training team for Olacabs International, overseeing the overall training operations for the business.
- Managed a team of 4 trainers across 2 locations, ensuring consistent and effective training delivery.
- Developed and implemented comprehensive training programs to enhance employee performance and customer satisfaction.
- Monitored and evaluated training effectiveness through feedback and performance metrics, making necessary adjustments.
Lead- Trainer
Sutherland Global Services
05.2017 - 10.2018
- Led comprehensive end-to-end process training for new hires, ensuring seamless onboarding for ATS chat and DU Telecom clients at Sutherland Global Services.
- Developed and implemented training materials and programs tailored to the specific needs of ATS chat and DU Telecom clients.
- Maintained detailed training records and reports to track the effectiveness of training programs and identify areas for improvement.
- Collaborated with client representatives to understand their training requirements and align training programs with their expectations.
Process Training PRO
Wipro BPS
10.2013 - 02.2017
- Managed and delivered comprehensive Voice and Data Process training programs for British Telecom.
- Developed and implemented training materials and modules tailored to the specific needs of British Telecom's processes.
- Conducted needs assessments to identify gaps in knowledge and skills among team members.
- Collaborated with cross-functional teams to ensure alignment of training objectives with organizational goals.
- Monitored and evaluated the effectiveness of training programs through assessments and feedback mechanisms.
Consultant
V CUSTOMER (Mahindra company)
05.2013 - 07.2013
- Provided expert consultation services for New VC Services Private Ltd (a Mahindra Satyam Company) on a contractual basis.
- Developed and implemented strategic solutions to enhance business operations and drive growth along with the operations team.
Education
BE -
P.V.P.I.T - Sangli
HSC - undefined
Kendriya Vidyalaya AFS Uttarlai Barmer
Skills
Training solutions development
Timeline
Training Team Leader
Cognizant Technology Solutions INDIA Pvt Ltd
12.2021 - 04.2022
Training Team Lead
Globiva Pvt Ltd
01.2019 - 09.2021
Lead- Trainer
Sutherland Global Services
05.2017 - 10.2018
Process Training PRO
Wipro BPS
10.2013 - 02.2017
Consultant
V CUSTOMER (Mahindra company)
05.2013 - 07.2013
Process Training Specialist
OLA
5 2022 - 5 2024
BE -
P.V.P.I.T - Sangli
HSC - undefined
Kendriya Vidyalaya AFS Uttarlai Barmer
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