Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashmi Kiran

Bengaluru

Summary

Dedicated and Customer-focused professional, with 14 years of experience in Client success, growth and management, with strengths in building and maintaining relationships with diverse range of stakeholders. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a great level of accuracy.

Overview

15
15
years of professional experience

Work History

Associate Director

PineLabs Private Limited
03.2023 - Current

  • • Analyzed sales data regularly to identify areas of improvement, subsequently implementing targeted action plans for continuous growth.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
    • Increased the bottom line of existing account by more than 25% over a period of two quarters
    • Established pricing strategies to maintain competitive pricing and maximize profits.
    • Collaborated with marketing team to develop targeted campaigns, resulting in increased lead generation and conversion rates.
    • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
    • Resolved problems with high-profile customers to maintain relationships and increase return customer base, resulting in 1.8x times sales
    • Managed accounts to retain existing relationships and grow share of business.
    • Implemented innovative cross-selling techniques that led to higher average transaction values and increased overall profits.
    • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
    • Crafted compelling presentations tailored to individual clients'' needs, showcasing product benefits and driving successful negotiations.
    • Negotiated profitable contracts with major clients, ensuring long-term revenue growth and stability.
    • Liaised with sales, marketing, product and management teams to develop solutions and accomplish shared objectives.
  • • Achieved established KPI for company and individual performance through teamwork and focus on customers.
    • Analyzed sales data regularly to identify areas of improvement, subsequently implementing targeted action plans for continuous growth.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
    • Increased the bottom line of existing account by more than 25% over a period of two quarters
    • Established pricing strategies to maintain competitive pricing and maximize profits.
    • Collaborated with marketing team to develop targeted campaigns, resulting in increased lead generation and conversion rates.
    • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
    • Resolved problems with high-profile customers to maintain relationships and increase return customer base, resulting in 1.8x times sales
    • Managed accounts to retain existing relationships and grow share of business.
    • Implemented innovative cross-selling techniques that led to higher average transaction values and increased overall profits.
    • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
    • Crafted compelling presentations tailored to individual clients'' needs, showcasing product benefits and driving successful negotiations.
    • Negotiated profitable contracts with major clients, ensuring long-term revenue growth and stability.
    • Liaised with sales, marketing, product and management teams to develop solutions and accomplish shared objectives.

Deputy General Manager

PineLabs Private Limited
10.2022 - 03.2023
  • • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
    • Engaged on daily basis with 5+ Strategic clients and overall managed client engagement and growth for 35+ key accounts
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
    • Implemented business strategies, increasing revenue, and effectively targeting new markets.
    • Collaborated with cross-functional teams to develop innovative solutions.
    • Developed and implemented strategies to increase sales and profitability.
    • Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
    • Established strong partnerships with stakeholders, fostering collaborative work environment.
    • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
    • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Senior Account Manager

Qwikcilver Solutions
06.2020 - 09.2022

• Increased client base by identifying potential opportunities in INDIA and USA, establishing new relationships with key decision makers.
• Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
• Kept meticulous client notes and updated account information in company databases.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Developed winning RFP responses that showcased company’s strengths while addressing specific client requirements effectively.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Identified business development challenges and customer concerns for proactive resolution.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Passionate about learning and committed to continual improvement.
• Worked well in team setting, providing support and guidance.
• Skilled at working independently and collaboratively in team environment.

Key Account Manager

Qwikcilver Solutions
06.2015 - 05.2020
  • Facilitated regular meetings with key stakeholders to understand customer needs and develop action plans.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in the marketplace.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and delivered presentations to key customers to position products and services.
  • Achieved or exceeded company-defined sales quotas
  • Generated advertising brochure for vendor use.
  • Built and maintained strong client relationships to drive business growth.

Senior Business Development Executive

SourceN India Pvt Ltd
06.2009 - 04.2015
  • Increased client base by identifying potential opportunities and establishing new relationships with key decision makers.
  • Managed healthy pipeline of 50+ leads on monthly basis
  • Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
  • Kept meticulous client notes and updated account information in company databases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Developed winning RFP responses that showcased company''s strengths while addressing specific client requirements effectively.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in team environment.

Education

MBA -

M S Ramaiah College of Management Studies
Bengaluru
05.2007

BBA -

Maharani Lakshmi Ammani College
Bengaluru
05.2005

Skills

  • Project Management
  • Business Planning
  • Key relationship management
  • Negotiation
  • Brand Management
  • Customer Relationship Management
  • Stakeholder engagement
  • Team Collaboration and Leadership

Timeline

Associate Director

PineLabs Private Limited
03.2023 - Current

Deputy General Manager

PineLabs Private Limited
10.2022 - 03.2023

Senior Account Manager

Qwikcilver Solutions
06.2020 - 09.2022

Key Account Manager

Qwikcilver Solutions
06.2015 - 05.2020

Senior Business Development Executive

SourceN India Pvt Ltd
06.2009 - 04.2015

MBA -

M S Ramaiah College of Management Studies

BBA -

Maharani Lakshmi Ammani College
Rashmi Kiran