Dedicated and Customer-focused professional, with 14 years of experience in Client success, growth and management, with strengths in building and maintaining relationships with diverse range of stakeholders. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a great level of accuracy.
• Increased client base by identifying potential opportunities in INDIA and USA, establishing new relationships with key decision makers.
• Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
• Kept meticulous client notes and updated account information in company databases.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Developed winning RFP responses that showcased company’s strengths while addressing specific client requirements effectively.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Identified business development challenges and customer concerns for proactive resolution.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Passionate about learning and committed to continual improvement.
• Worked well in team setting, providing support and guidance.
• Skilled at working independently and collaboratively in team environment.