Rashmi Kongi
Mumbai
Summary
Dynamic customer service professional with extensive experience at Concentrix, excelling in customer relations and problem resolution. Proven ability to enhance customer satisfaction through effective communication and knowledge of Great Plains. Recognized for maintaining privacy standards while achieving performance targets, demonstrating both analytical and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Care Representative
Concentrix
Greater Thane
07.2023 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained records of customer accounts including transactions and balances.
- Identified potential fraud cases and reported them to the supervisor.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
Collections Representative
Firstsource Solutions Pvt LTD
07.2020 - 01.2022
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Uphold privacy and security requirements for customer information.
Customer Service Representative
Teleperformance
11.2018 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Senior Voice and Video Analyst
Kohinoor Techno Business Solutions
Mumbai
10.2016 - 10.2018
- Submit Daily summary reports to clients for all the Video reviewed on daily basis.
- Handle each state account video reviews and making sure all violations are tagged correctly.
- Met strict deadlines for on-schedule Video by leveraging time management.
Education
Bachelor of Arts -
Manipur University
India11.2020
Skills
- Great Plains Knowledge
- Customer Relations
- Statutory Reporting
- Customer Service Management
- Report Preparation
- Policy Enforcement
- Basic Computer Skills
- Flexible time schedule
Certification
Certified Management Accountant (CMA), 05/01/20
Timeline
Senior Customer Care Representative
Concentrix
07.2023 - 03.2024
Collections Representative
Firstsource Solutions Pvt LTD
07.2020 - 01.2022
Customer Service Representative
Teleperformance
11.2018 - 01.2020
Senior Voice and Video Analyst
Kohinoor Techno Business Solutions
10.2016 - 10.2018
Bachelor of Arts -
Manipur University
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