Rashmi Fernandes

• Process Specialist: Subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Prioritizing & Multi-tasking: Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
• Quality Check & Feedback: Conducted regular audits of processes, identifying areas for improvement and recommending corrective action.
• Streamlined communication: Within the team and between departments, leading to better project coordination and timely completion of tasks.
• Built and established relationships with clientele to improve future business opportunities.
• Maintaining the highest level of confidentiality and discretion in handling sensitive information.
• Data Entry: Production & Quality Checks done on Data-heavy Excel Files.

Achievements - Ensured 100% on-time delivery, while maintaining an average of 99% quality record.

• Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.

Achievements - Recognized as a “Star Performer”.

Maintained a quality record of 100%.

• Supported executives by scheduling meetings, coordinating travel, and preparing key documents.
• Managed multi-line phones, organized files for efficiency, and maintained office supply inventory to prevent workflow disruptions.

• Resolved passenger conflicts and medical emergencies during flights.
• Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
• Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
• Conducted thorough inspections of aircraft cabins before takeoff.

Achievements – Achieved 100% results at every inflight performance Audit.

• Worked closely with the trading desk to provide real-time insights on market-moving news impacting stocks under coverage.
• Increased client satisfaction by providing timely, relevant, and accurate equity research reports.
• Collaborated with team members to develop well-researched buy/sell recommendations for clients.
• Aided new analysts'' onboarding process by sharing industry expertise and mentoring them.

Achievements – Recognized for achieving 100% reconciliation with a major client (which was never done before).