Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Rashmi Kumari

Patna

Summary

Dynamic banking professional with a proven track record at Axis Bank, excelling in customer relationship management and sales strategy implementation. Skilled in leveraging CRM tools for personalized solutions, consistently surpassing sales targets. Adept at onboarding and compliance, fostering strong client relationships through effective communication and collaboration.

Overview

8
8
years of professional experience

Work History

Deputy Manager- Teller

Axis Bank
Patna
04.2024 - 02.2025
  • Cash Management & Branch Operations: Efficiently handled daily cash transactions, ensuring adherence to banking regulations and maintaining cash drawer accuracy. Supported branch operations by processing customer deposits, withdrawals, and cheque clearances, while assisting in the management of operational risks and minimizing errors.
  • Customer Relationship Management (CRM): Leveraged Finacle CRM and integrated banking systems to manage and analyze customer profiles, including transaction history, preferences, complaints, and service interactions. Ensured accurate data entry and retrieval, which empowered relationship managers and branch staff to deliver personalized service.
  • Sales & Lead Management: Played an integral role in driving sales initiatives by acquiring and managing relationships with customers, primarily through promoting CASA accounts, fixed deposits, and third-party financial products such as insurance and mutual funds. Regularly achieved and surpassed monthly sales and revenue targets by using CRM tools to track and follow up on leads generated from branches, digital channels, and referrals.
  • Cross-Selling & Upselling: Employed customer insights gathered through CRM tools to recommend and cross-sell relevant banking products. Proactively identified opportunities to upsell loans, credit cards, and investment products, resulting in increased customer engagement and higher revenue.
  • Customer Profiling & Personalized Solutions: Conducted detailed customer profiling through CRM systems, gaining a deeper understanding of customer needs and behaviors. Used this data to offer tailored banking solutions, enhancing client satisfaction and contributing to long-term customer retention.
  • Complaint Handling & Service Request Management: Ensured that customer service requests and complaints were logged, tracked, and resolved in a timely manner, improving overall customer satisfaction. Worked closely with internal teams to escalate and address issues, ensuring that service recovery strategies were implemented to retain customers.
  • Campaign Management & Customer Segmentation: Assisted in the execution of targeted marketing campaigns using CRM insights to segment customers based on their needs and preferences. Played a role in planning and delivering campaigns designed to boost product adoption, customer engagement, and brand loyalty.
  • Client Onboarding & Documentation: Supported the smooth onboarding of new customers by collecting and verifying necessary documentation, ensuring compliance with regulatory requirements. Provided assistance in account opening, KYC (Know Your Customer) processes, and other administrative duties to ensure a seamless customer experience.
  • Collaboration & Internal Coordination: Worked closely with internal departments such as loan processing, account servicing, and issue resolution teams to ensure the efficient delivery of banking services. Acted as a liaison to escalate critical customer issues and ensure timely resolution.

Assistant Manager - Teller & Branch Relationship Officer

Axis Bank
Bangalore
09.2020 - 03.2024
  • Customer Acquisition & Relationship Management: Proactively acquired and nurtured relationships with new and existing customers, promoting CASA (Current Account Savings Account) accounts, fixed deposits, and third-party financial products such as life insurance, health insurance, and mutual funds, significantly contributing to the branch’s customer base expansion.
  • CRM Utilization & Personalized Solutions: Leveraged CRM tools like Finacle to create comprehensive customer profiles, enabling personalized banking solutions. This ensured customers received targeted recommendations for their financial needs, resulting in increased satisfaction, loyalty, and retention.
  • Sales Performance & Target Achievement: Demonstrated strong sales acumen by consistently exceeding monthly sales and revenue targets. Utilized a variety of strategies, including effective lead generation, cold calling, and walk-in conversions, to drive product sales and grow the branch’s market share.
  • Documentation & Onboarding Support: Played a key role in assisting the branch’s operational processes, including documentation, onboarding of new customers, and KYC (Know Your Customer) verification. Ensured compliance with regulatory standards while streamlining processes to improve efficiency and customer experience.
  • Service Request Resolution & Customer Retention: Acted as the primary point of contact for all customer service requests, from routine inquiries to complex issues, providing timely resolutions and fostering positive relationships. Through proactive follow-ups and exceptional service, contributed to high levels of customer retention and satisfaction.

Intern

Axis bank
Bangalore
06.2019 - 07.2020
  • Handled day-to-day cash transactions, including deposits, withdrawals, cheque processing, and fund transfers with accuracy, ensuring adherence to bank policies and procedures.
  • Maintained daily cash limits, verified currency, and ensured zero discrepancies during cash reconciliation and end-of-day balancing.
  • Provided excellent customer service by assisting clients with account-related queries, ensuring their needs were met in a timely and professional manner.
  • Supported backend operations such as data entry, CRM updates, and KYC document verification.
  • Ensured compliance with RBI regulations, internal audit controls, and branch security standards.

Primary Teacher

Christ Church Diocesan High School
Patna
04.2017 - 01.2019
  • Classroom Management & Student Engagement: Effectively managed classroom dynamics, fostering a positive and inclusive learning environment that encouraged student participation and academic growth.
  • Curriculum Development & Lesson Planning: Designed and implemented engaging, student-centered lesson plans across multiple subjects. Created interactive educational activities that catered to diverse learning styles, promoting critical thinking and creativity.
  • Student Development & Assessment: Monitored student progress through regular assessments, providing constructive feedback and personalized support to help students meet academic goals.
  • Extracurricular Involvement: Actively participated in extracurricular activities, contributing to student development beyond the classroom and encouraging holistic learning experiences.

Education

Post Graduate Diploma - Business Management

Amity University
03-2020

Bachelor of Science -

Magadh University
03-2017

Secondary School Certificate -

Holy Mission High School
03-2014

Higher Secondary Certificate -

Kendriya Vidyalaya
03-2012

Skills

  • Cash Management & Banking Operations
  • Customer Relationship Management (CRM) – Proficient in Finacle
  • Lead Generation & Conversion Strategies
  • Cross-Selling and Upselling Banking Products
  • High-Net-Worth Client Management
  • Customer Profiling & Personalization
  • Sales Strategy Implementation & Target Achievement
  • Campaign Management & Customer Segmentation
  • Onboarding, Documentation, & Compliance
  • Team Collaboration & Issue Resolution

Accomplishments

Achievements:

  • Promoted to Deputy Manager: Elevated from Branch Relationship Officer to Deputy Manager within 2 years due to consistent performance, customer engagement, and dedication to branch growth.
  • Top Performer Recognition: Named “Top Performer of the Quarter” in Q3 2021 for exceptional sales achievements and contributions to service excellence.
  • Accuracy in Cash Transactions: Maintained 100% accuracy in daily cash transactions and compliance audits during tenure as Teller, demonstrating exceptional attention to detail and adherence to bank policies.
  • Winner – Miss Patna (2024): Clinched the title at a city-level pageant show, showcasing leadership, confidence, and public speaking skills.
  • Recognized for Outstanding Contribution in Life Insurance (LI) during the “Open Dialogue with Circle Head” session – Axis Bank, Bihar Circle, September 2023

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Deputy Manager- Teller

Axis Bank
04.2024 - 02.2025

Assistant Manager - Teller & Branch Relationship Officer

Axis Bank
09.2020 - 03.2024

Intern

Axis bank
06.2019 - 07.2020

Primary Teacher

Christ Church Diocesan High School
04.2017 - 01.2019

Post Graduate Diploma - Business Management

Amity University

Bachelor of Science -

Magadh University

Secondary School Certificate -

Holy Mission High School

Higher Secondary Certificate -

Kendriya Vidyalaya

Similar Profiles

CREATE PROFILE
Rashmi Kumari