Rashmi Kumari
Summary
To be part of an organization where I can grow in terms of knowledge, skills and attitude and make effective use of my analytical abilities and professional competence by working in a competitive and challenging business environment. Committed bank teller with three years of experience at Axis Bank, where I balanced ledgers, handled cashed, maintained accounts, and more. Maintained a 99.80% customer satisfaction rating during the total period of employment. Seeking a chance to leverage my interpersonal skills and banking knowledge to become a bank teller at Axis XYZ.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Axis Bank
10.2022 - Current
- Managed day-to-day branch operations, ensuring compliance with banking regulations, KYC norms, and internal audit requirements.
- Handled customer relationship management, addressing client needs in areas such as account management, deposits, loans, investments, and digital banking solutions.
- Promoted cross-selling of financial products including fixed deposits, credit cards, insurance, and mutual funds.
- Supervised teller operations, cash management, and vault handling, ensuring accuracy and adherence to security protocols.
- Supported branch targets through business development initiatives and customer acquisition campaigns.
- Maintained a high level of customer satisfaction through effective communication and timely resolution.
- Educated walk-in and existing customers about the benefits of digital banking tools and investment products.
- Identified customer needs through regular relationship management and offered tailored financial products to meet their goals (e.g., insurance, investments, loans).
Customer Service Executive
Cogent E-services Private Limited
04.2019 - 05.2022
- Handled inbound and outbound customer calls, resolving queries related to banking products including savings accounts, credit cards, loans, and internet banking.
- Provided first-level support and escalated complex issues to relevant departments as per SOPs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained a high level of customer satisfaction through effective communication and timely resolution.
- Addressed customer needs and made product recommendations to increase sales.
- Accurately recorded customer interactions and transactions in CRM tools for tracking and quality assurance.
- Processed customer refunds and exchanges according to established guidelines.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored daily operations to ensure adherence to financial policies and risk management guidelines.
- Assisted in cross-selling Axis Bank services and promoted digital banking initiatives
Education
High School Diploma -
St. Joseph High School
MCA - undefined
Reva Institute of Management
09.2018
BCA - undefined
Reva Institute of Management
09.2015
High School Diploma - undefined
Karim City Collage
04.2011
Skills
- Future focused, goal oriented and persistent
- Good communication and interpersonal skills
- Decision-making
- Time management
- Customer relations
- Workload management
- Retail operations management
Accomplishments
- Resolved product issue through consumer testing.
- Completed O-Level Certificate.
Languages
Hindi and English
Hobbies and Interests
Getting to know about people., Trying to learn something from each and every event in daily life., Travelling.
Additional Information
I always trying to know about enthusiastic people near about me for learning new Professional and Personal thing too.
Timeline
Assistant Manager
Axis Bank
10.2022 - Current
Customer Service Executive
Cogent E-services Private Limited
04.2019 - 05.2022
MCA - undefined
Reva Institute of Management
BCA - undefined
Reva Institute of Management
High School Diploma - undefined
Karim City Collage
High School Diploma -
St. Joseph High School
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