Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rashmi M

Bengaluru

Summary

Efficient Executive assistant with 6+ years of experience assisting high level executives. Expert in planning, organizing and providing comprehensive support to company leaders. Dedicated to excellent customer service, client satisfaction and managing teams and communication. A value driven and result oriented and ITIL V3 Certified Professional with 6 years of experience in the IT Sector. An enterprising leader with proven ability to motivate personnel towards achieving organizational objectives and adherence to industry best practices Proficient in developing & streamlining the process with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters At ease in high stress, fast-paced environments with emerging and multiple responsibilities A strong communicator possessing leadership, organizational, and team building skills with ability to grasp new concepts quickly and utilize them in a productive manner COMPETENCY MATRIX Training & Development Service Delivery Leadership Skills Project Management Senior Executive-Level Administrative Support Vendor Management COMPETENCY ADVANTAGE Self-starter with exceptional interpersonal and organizational skills also ability to manage multiple projects simultaneously while supporting daily office operations. Good skill of team handling with hands on ability in people management. IT Operations Management. Executive assistance & HR. Self-motivated with a positive attitude, willingness to learn new concepts and acceptance of challenges and skilled in understanding client requirements.

Overview

13
13
years of professional experience

Work History

Admin assistant

Rakuten India Pvt Ltd
09.2021 - 10.2022
  • Calendar Management & Travel Management
  • Review meeting requests, prioritize appointments, and coordinate scheduling with internal and external parties
  • Consistently monitor email and other communications to ensure that all scheduling is coordinated, logistics confirmed
  • Arrange detailed travel plans, travel documents, and itineraries
  • Research and present airline, hotel, and other travel options.

Executive Assistant

BMC Software India Pvt Ltd
05.2017 - 09.2021
  • Execute various administrative tasks calendar management, travel arrangement (Domestic& International) and other correspondence for the senior leadership team
  • Arrange corporate events which take place inhouse and outside the workplace, such as Release outings, Kick-off meetings, team events, business lunch & dinner meetings
  • Coordinate executive communications, responding to emails on behalf of Managers
  • Schedule meetings and appointments and manage travel itineraries for multiple Senior Leaders
  • Prepare weekly reports, monthly reports, Headcounts and Resource Allocation of the Org
  • Uphold a strict level of confidentiality
  • Follow project timelines and keep teams on task to complete milestones according to schedule
  • Develop and sustain a level of professionalism among staff and clients.

TCS IT Analyst/ Executive Assistant

Tata Sky IT
10.2011 - 10.2014
  • Maintain and update complete monthly report (pending issues list of business & personal trips & ceremonies, events / contact lists /greeting lists etc.) for the CIO
  • Fix-up appointments and meetings for CIO
  • Play a significant role in long-term planning, including an initiative toward operational excellence
  • Oversee monthly and quarterly assessments and forecasts of IT operation performance against business requirements
  • Regular meetings with the Executive Director around fiscal planning
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
  • Contribute to short and long-term organizational planning and strategy as a member of the management team
  • Prepare & circulate daily dashboards on IT operational parameters
  • Managing vendors/suppliers, preparing invoices, processing payments, maintaining records and documentation.

Operations Lead

Wipro InfoTech
02.2011 - 10.2011
  • Handled a team of 16 members in Charge of daily SLA Operations for Virtual infra & UNIX team
  • Ensure that the Incident record is fully updated prior to Problem Management handover
  • Contribution to ongoing process & operational improvements delegate responsibilities effectively
  • Responsible for end-to-end planning and objective is to achieve performance goals and to develop productivity advice for the team to close the calls within SLA
  • Provide Functional support & participate in implementing new recruiting technology, such as applicant tracking systems and screening tools
  • Preparing work schedules and assigning specific duties, Prepare MIS Reports and review with program Leads
  • Led compilation of assessment reports and data to maintain project effectiveness.
  • Single Point of Contact (SPOC) operational service delivery
  • Excellent people manager, Collaborative work style and commitment to get the job done
  • Performed quality control and monitored production efforts.

Shift Lead

Wipro Infotech Global Client
10.2008 - 02.2010
  • Major incident Management proactively monitor, detect, record and manage all P1/P2 Incidents
  • Record details of each incident consistently real time in the case activity log, which gathers information on the diagnostics,
  • Trained and mentored new employees to maximize team performance.
  • Aligns IT activities with real-time business impact by identifying business priorities dynamically allocating resources.

Wipro InfoTech, Cairn
07.2007 - 10.2008
  • Monitoring and ensure the productivity and quality of the incidents logged by the Engineers
  • Providing Front-End Technical support for the end users
  • Ensure that the incident records are fully updated prior to Problem Management handover
  • Responsible for sending all incident notifications as per agreed process Printer management, Backup and recovery
  • Perform shift turnover to ensure critical ongoing and pending items are passed on smoothly from outgoing to oncoming shift personnel
  • Work with the PS&C team and other IT support groups in order to generate an integrated process that will close out one financial period
  • Quarter End/Month End Conference call
  • Working with the change management team and scheduling CR’s helping the Release and Development team perform CR’s
  • Handling the management bridges for critical incidents and providing updates to stakeholders.

Senior Associate

Transworks Information Ltd, Aditya Birla Group
Bangalore
10.2005 - 07.2007
  • Aditya Birla Minacs is a leading provider of world-class CRM/BPO services from India
  • Minacs is part of the Aditya Birla Group, one of India’s largest business houses
  • Responsible for providing customer services for monster Email process and services, UK and Canadian customers through E-mail and chat
  • Achieving targets for all the different parameters such as customer satisfaction, quality, and productivity.
  • Achievements in the organization: -
  • Recognized by ADITYA BIRAL MINACS as the Best Consistent performer.

Education

CERTIFICATE COURSE MCP (Microsoft Certified Professional) Hands on Leadership Program -

Diploma - Electronics and Communication Engineering

Acharya Patashala Polytechnic [A.P.S
2003

Higher - Secondary Education

Little Flower English High School
1999

Skills

  • TECHNICAL SKILLS:
  • Skills
  • MS-Office, BMC Remedy & SharePoint, Calendar Management
  • Ease with Computers and Technology
  • Administrative and Clerical Support
  • Research and Analytical Skills
  • Confidentiality and Data Protection

Languages

English
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Hindi
Intermediate (B1)

Timeline

Admin assistant

Rakuten India Pvt Ltd
09.2021 - 10.2022

Executive Assistant

BMC Software India Pvt Ltd
05.2017 - 09.2021

TCS IT Analyst/ Executive Assistant

Tata Sky IT
10.2011 - 10.2014

Operations Lead

Wipro InfoTech
02.2011 - 10.2011

Shift Lead

Wipro Infotech Global Client
10.2008 - 02.2010

Wipro InfoTech, Cairn
07.2007 - 10.2008

Senior Associate

Transworks Information Ltd, Aditya Birla Group
10.2005 - 07.2007

CERTIFICATE COURSE MCP (Microsoft Certified Professional) Hands on Leadership Program -

Diploma - Electronics and Communication Engineering

Acharya Patashala Polytechnic [A.P.S

Higher - Secondary Education

Little Flower English High School
Rashmi M