Rashmi Martin

• Handling HNI and Premium customers.
• Effectively resolving customer queries or complaints at first instance-with excellent customer satisfaction scores and minimum call handling time.
• Delivering service with requisite courtesy and accuracy.
• Promote and cross sell appropriate banking products and service and transactions.
• Ensure compliance with all banking regulations procedures and service standards.
• Achieve individual and team targets for service quality sales and call handling time.

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• Blended process
• Handling customer query
• Help resolve query
• Generated repeat business through exceptional customer service.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
• Proactively addressed customer concerns in order to prevent escalations and complaints.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.

• Selections of interns for the internship.
• Assist the interns in completing their targets.
• Following up with the interns.
• Reply to the email for queries.

• Handling admission inquiry
• Handling incoming calls.
• Handling housekeeping staff.
• To keep records of the courier received and dispatched.
• Take care of stationery material and cleaning materials requirements in school.
• Making daily reports of attendance of housekeeping and security staff.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Supported executive staff with well-prepared reports, presentations, and meeting materials.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Teaching Sr.kg children.
• Taking Activities for the children.
• Preparing children for annual days activities.