Rashmi Naidu

Work History

Admin Manager

The Orbis Education Society

Pune

06.2020 - Current

Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.
Developed and implemented business strategies to achieve business goals and stay competitive.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Managed and motivated employees to be productive and engaged in work.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established team priorities, maintained schedules and monitored performance.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.

Executive Assistant

The Orbis School

Pune

04.2018 - 03.2020

Updated spreadsheets and created presentations to support executives and boost team productivity.
Facilitated training and onboarding for incoming office staff.
Handled confidential and sensitive information with discretion and tact.
Conducted research and analyzed data to provide detailed reports on various business topics.
Used advanced software to prepare documents, reports, and presentations.
Worked with senior management to initiate new projects and assist in various processes.
Upheld strict timetables by maintaining accurate, balanced calendars.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Volunteered to help with special projects of varying degrees of complexity.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Coordinated events and worked on ad hoc projects.
Led staff and vendors in providing high level of service for owner and guests.
Created and managed office systems to efficiently deal with documentation.
Promoted team productivity by keeping supplies organized and well-stocked.

Admin Executive

The Orbis School

Pune

12.2015 - 03.2018

Maintained protocol throughout routine work days and special events.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Conducted research to assist with routine tasks and special projects.
Scheduled appointments and meetings, organized materials and prepared rooms.
Collected data, input records and protected electronic files.
Reviewed information, created models and contributed to decision-making process by forecasting trends.
Offered technical support and troubleshot issues to enhance office productivity.
Filed paperwork and organized computer-based information.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Created and managed office systems to efficiently deal with documentation.
Wrote reports, executive summaries and newsletters.
Created and updated records and files to maintain document compliance.

Sr.Executive Operations

Reliance Money (Reliance Capital LTD)

Mumbai

04.2007 - 04.2008

Adaptable and proficient in learning new concepts quickly and efficiently.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated strong organizational and time management skills while managing multiple projects.
Demonstrated leadership skills in managing projects from concept to completion.
Passionate about learning and committed to continual improvement.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Delivered services to customer locations within specific timeframes.
Cultivated interpersonal skills by building positive relationships with others.

Relationship Officer

ICICI Bank LTD

Pune

01.2004 - 06.2006

Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Monitored, followed-up and escalated cases to meet customer response commitments.
Worked with clients to address and respond to client and partnership management issues.
Reviewed and analyzed client support usage and formulated recommendations in collaboration with [Type] teams.
Supported [Type] team in implementing sales tactics and achieving growth objectives and sales targets.
Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Facilitated meetings and discussions between client and [Type] team.
Supported [Type] team in mining and analyzing customer data to identify and plan for expansion and additional business.
Maintained and built close relationships with customers through regular contact and visits.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
Facilitated workshops and seminars to educate customers on product features and benefits.
Monitored customer feedback and generated reports to identify areas of improvement.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Maintained knowledge on banking products and distribution to provide optimal service support.
Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Summary

Overview

Work History

Admin Manager

Executive Assistant

Admin Executive

Sr.Executive Operations

Relationship Officer

Education

Master's of Computer Management - Computers

Bachelor's of Commerce - Financial Accounting

Class 12 - Commerce

Class 10 -

Skills

Accomplishments

Additional Information

Timeline

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