Rashmi Nikam

pune

Summary

Infrastructure Support Engineer
Experienced in providing end-to-end infrastructure support, including Windows server and network management, backup storage administration, and incident resolution. Skilled in incident creation, monitoring, and troubleshooting using tools like SolarWinds, while ensuring adherence to ITIL processes and SLA compliance. Strong ability to maintain system availability, support business continuity, and deliver timely technical solutions.

Overview

years of professional experience

Certification

Work History

Infrastructure service management Analyst

Accenture

pune

02.2022 - Current

Infrastructure Service Management

Managed end-to-end IT infrastructure services, ensuring high availability and adherence to SLAs.

Handled incident, problem, change, and request management processes as per ITIL best practices.

Coordinated with cross-functional teams and vendors to resolve critical issues and improve service delivery.

Monitored service performance, conducted RCA for major incidents, and implemented preventive measures.

Supported cloud, network, server, and workplace infrastructure operations, driving continuous improvement initiatives.

Education

Master of Science - Computer Science

Dr D Y Patil ACS College

Pune

04-2024

Skills

Windows server support (Patching , working on servers)
Network support (Monitoring solarwinds)
Backup solutions (Initiating backups)
incident management

problem management
change management ( Swivel chair team)
service performance monitoring
service delivery improvement