Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Rashmi Rao

Gurgaon

Summary

Dynamic and results-driven Senior Program Manager with extensive experience in IT strategy, program management, client partnerships, and leadership. Proven track record in managing global delivery operations, enhancing process improvements, and implementing Agile and Waterfall methodologies. Recognized for excellence in leadership, strategic vision, and fostering a culture of innovation.

Overview

14
14
years of professional experience

Work History

Senior Program Manager

Gartner
Gurgaon
09.2022 - Current
  • Directed product vision and strategy for questionnaire-related programs.
  • Coordinated with stakeholders to establish a unified product vision.
  • Developed and maintained a strategic product roadmap for business objectives.
  • Prioritized features and fixes based on impact, feedback, and trends.
  • Served as the main contact for alignment between departments and vendors.
  • Gathered and documented product requirements balancing business and technical needs.
  • Managed stakeholder expectations, communicating project status and risks.
  • Created and maintained a prioritized product backlog for valuable features.
  • Led Agile ceremonies and collaborated with teams for timely delivery.
  • Advocated for user-centric development and monitored product performance using metrics.

Associate Consultant

Tata Consultancy Services
Noida
04.2018 - 09.2022
  • Managed a team of 45+ in operations and 4+ in development, overseeing end-to-end delivery of Salesforce applications for a pharma company.
  • Facilitated build requirements log (product backlog) with priority.
  • Managed Service Level Agreements of support and development.
  • Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on a daily basis.
  • The applications mainly supported the research area of the customer.
  • The applications supported all the phases before the clinical trials, including lead target identification and validation, assay development, lead generation, and optimization.
  • The applications supported the documentation of the identified target molecules, the various research done on the target molecules, dosage definitions, collaboration done with third parties on the research, and the pre-clinical trials.
  • Followed the change management process for any technological change in the applications documented in the standard operating procedures of the applications.
  • Lead program management efforts, articulating project plans, managing time, budget, and scope, and tracking project performance.
  • Acted as Scrum Master and Product Owner, facilitating Agile ceremonies and managing stakeholder communications.

IT Analyst

Indianapolis
11.2014 - 04.2018
  • Bridged operations and customer teams, addressing queries and concerns
  • Reviewed IT systems for process improvements, designed new systems, and managed SLAs
  • Contributed to change management, incident management, and service improvement initiatives

Systems Engineer

Noida
09.2010 - 10.2014
  • Supported toxicology applications, ensuring efficient incident resolution and conducting RCA studies
  • Collaborated with service delivery teams during issue escalations, planning, and reviews

Education

B.Tech - Electrical, Electronics and Communications Engineering

SRM University
01.2010

High School - Mathematics and Computer Science

Mount Carmel School
Delhi
01.2006

Skills

  • Business Strategy Development
  • Process Improvement
  • Program Management
  • Scrum
  • IT Service Management
  • Service Delivery
  • Software Solutions
  • Change Management
  • Release Management
  • Team Development
  • Performance Management
  • Configuration Management
  • Agile methodologies
  • Waterfall methodologies
  • JIRA
  • HP ALM
  • GIT
  • ServiceNow
  • Pharma Quality Practices
  • GxP system categorization
  • Strategic talent acquisition
  • Client partnership management

Accomplishments

  • Star Team Award, 01/20
  • Star Team Award, 06/19
  • Spot Award, 07/19
  • Spot Award, 04/18
  • Beyond Excellence Award, 05/15
  • Represented TCS for CMMI Level 5 review

Websites

Timeline

Senior Program Manager

Gartner
09.2022 - Current

Associate Consultant

Tata Consultancy Services
04.2018 - 09.2022

IT Analyst

11.2014 - 04.2018

Systems Engineer

09.2010 - 10.2014

B.Tech - Electrical, Electronics and Communications Engineering

SRM University

High School - Mathematics and Computer Science

Mount Carmel School

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Rashmi Rao