Rashmi Rao

• Worked in captioning projects of native and non-native languages
• Proofread the existing transcriptions, IT conference calls documents and maintained accuracy above 98% for all the available projects
• Worked as a IT Salesforce consultant and handled service requests and incidents
• Worked on the root cause of the issues and resolved them within the stipulated SLAs
• Attended the daily stand-up meetings and weekly client status calls
• Occasionally was part of the testing team to create the unit test cases and validate them.

Managed Project – Overall planning, coordinating with content development team, recruitment team, accounts team, technology team, initiating collaboration with other NGOs

• Got Memorandum Of Understanding signed at block level to expand intervention from 12 schools to 99 schools
• Content development – Designed, translated to booklet, made interesting videos using PowerPoint along with voice-over and converted it to local language Kannada and distributed to all 99 schools at one go
• Visited schools to understand ground reality, conducted reading assessments
• Plan, design, train and support facilitators in conducting workshops in 99 schools on strengthening School Development Monitoring Committee(SDMC) and lead team in all SDMC meetings and PTMs
• Met government officials to bridge gap and solve SDMC queries and problems
• Generated reports and presented it to partners like Deshpande Foundation and Mantra NGO
• Coordinated field visits between team partners, schools and government officials

• Prepared 38 Technical Design Documents, Functional Specification Document, handle client calls to discuss and finalize requirements every week
• Coding & Bug Fixing
• Prepared Unit Test Scripts and Performed Unit testing & Regression Testing
• Release Management
• Prepared training manuals for end users
• Fixed post deployment issues and prepared knowledge database for end users with repetitive queries
• Looked into existing application and solved more than 380 issues as part of Level-2 support within Service Level Agreement
• Handled weekly meetings with business key users in order to understand their problems and came up with ideas to improve service.

• Involved in adding business logic into applications
• Created Functional documents, Technical documents and Unit test cases for all the business requirements
• Involved in Release Management activities
• Involved in rectification of defects after Release and in resolving the production issues
• Involved in Change Request Management to implement the CR that is related to application changes
• Troubleshoot remote Mobile Client Issues and enhancement of actuate reports in Siebel
• Involved in testing the application in different environments end-to-end.