Rashmi R. Kunder

Finnone 6.0 Project

• Raising the BRD's to the Vendor team and IT team for easing the workflow in the Finnone systems by various stakeholders and conducting regular meeting with the vendor team and IT team to get an update on the BRD's raised
• Was a part of the UAT testing of the Finnone version 6.
• Participated in regular meetings with upper management regarding progress updates on current initiatives. Analyzing the issues and providing a resolution to the user who faces any difficulty regarding the Finnone system and raising the issue to the IT team
• Seamless Finnone LMS Migration for Digital Evolution: Led coordination efforts with diverse stakeholders to ensure a cohesive upgrade experience, concurrently executing User Acceptance Testing (UAT) for system health and uninterrupted data flow
• Preparing and distributing the meeting agendas, minutes, and other relevant materials after discussion Developed and implemented processes and procedures to streamline office operations and issues faced by them by conducting weekly or monthly training
• Streamlined the critical bugs that were faced by the users through permanent fixes, resulting in a decrease in operational systems issues.
• Managing daily operations issues and BRD's which are with the IT and publishing the same to the stakeholders.
• Monitored all operations for potential security risks and threats.
• Organized and coordinated meetings between senior management and other departments across the organization. Responded to emergency situations by dispatching appropriate personnel to address the incident

CCOD Product Integration SAP to Finnone - IN progress

• Acquiring Product Knowledge of PL,BL and HE with stakeholder in SAP Functionality to implement in Finnone system by Raising BRD's
• Discussing about Finnone System with stakeholders by doing UAT testing simultaneously to know Discrepancy and Discussing the same with IT Team for Fix .
• Analyzing Issues and Highlighting issue to IT Team and Following up on Daily by meeting and Escalating to higher Authorities by Publishing MIS
• Extracting Applications from AI Postman app and Disbursing the Case in UAT system and scrutinizing post disbursal stage whether similar details are reflecting in LMS.if any Bugs found,the same is highlghted to IT Team.
• Discussing on Daily basis with Higher Authorities to enlighten about Progress in Project and simultaneously Maintaining proper Track of Issues.

• Handling Customer Queries related to Credit Card,Assisting them on EMI Plans, Suitable Card or minimize outstanding if Escalation received from customer
• Timely Resolution by providing within TAT services
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• Ensuring No Repeated Calls from same Customer
• Raising Request on Basis of Customer Complaints
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.

• Worked as an Office Assistant in a CA firm at Borivali east since past 6 months. This job has given me an insight into details of indirect tax which is one of the convoluted areas. My work includes making entries of purchase, sales and bank statements in tally ERP 9, filing the Returns of GSTR1, GSTR3B summary and uploading it in to online GST web portal.