Rashmi Roy
manager
New Delhi
Summary
Seasoned banking professional with 9 years of diverse experience in retail banking, trade finance, and digital banking. Demonstrated expertise in customer service, risk management, and effective team leadership while enhancing operational efficiency, managing teams and delivering innovative solutions in a dynamic work setting. Results-driven mindset focused on continuous process improvement and driving business growth. Proficient in Microsoft Office Suite including Excel, PowerPoint, Word, and Outlook.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Manager
IDBI Bank
08.2021 - Current
- Managed issuance, amendment, and claims of bank guarantees, ensuring compliance with URDG 758, and spearheaded the adoption of electronic bank guarantees (e-BG) for enhanced operational efficiency.
- Handled pre-shipment and post shipment export finance transactions and processing of foreign remittance while ensuring compliance with FEMA and RBI guidelines. Also handled advising, scrutiny and settlement of bills under Letter of credit while ensuring adherence to UCP600 and ISBP standards.
- Conducted comprehensive risk assessment for trade finance operation focusing on customer due diligence, foreign exchange risk, operational risk, counterparty risk and compliance risk to safeguard financial transactions.
- Led a team of 5-6 trade finance professionals. Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Assistant Manager
IDBI Bank
11.2015 - 07.2021
- Delivered high-quality customer service by resolving escalations efficiently while ensuring strict adherence to KYC, AML guidelines, and regulatory frameworks.
- Managed end-to-end branch operations, streamlining processes, mitigating operational risks, and ensuring full compliance with banking regulations and internal control measures. Improved customer satisfaction by addressing and resolving complaints promptly.
- Led the management, enhancement, and troubleshooting of digital banking platforms, ensuring seamless customer interactions and timely system updates for optimal functionality.
- Supervised day-to-day operations to meet performance, quality and service expectations. Improved customer satisfaction by addressing and resolving complaints promptly.
Education
MBA - Financial Management
NMIMS
01.2022 - 01.2024
PGDBF - Banking And Finance
Manipal University
11-2015
B.Tech. - Industrial and Production Engineering
IT GGU
Bilaspur, Chattisgarh 01.2010 - 01.2014
Skills
Effective team leadership
Certification
JAIIB, Indian Institute of Banking & Finance
Timeline
MBA - Financial Management
NMIMS
01.2022 - 01.2024
Manager
IDBI Bank
08.2021 - Current
Assistant Manager
IDBI Bank
11.2015 - 07.2021
B.Tech. - Industrial and Production Engineering
IT GGU
01.2010 - 01.2014
PGDBF - Banking And Finance
Manipal University
Languages
English
Hindi
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