Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Disclaimer
Personal Information
Timeline
Generic

Rashmi Sharma

Noida

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.

Overview

9
9
years of professional experience
17
17
years of post-secondary education
2
2
Languages

Work History

CRM Executive (Back office)

Kashavi Homes Pvt. Ltd.
12.2018 - 12.2019
  • Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Assisted customers with sales needs such as inventory questions.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Tracked sales data for analysis and forecasting.
  • Involved in Collection and Recovery Process.
  • Involved to clear customer check and provide after sales services.
  • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
  • Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through.
  • Customer query / complaints and suggestions.
  • Co-ordination with Accounts Department & Marketing Department to update the status of Booking & Payment as per various offers for required lead times.
  • Monitoring Customer Complaints and ensuring timely redressal.
  • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
  • Maintain Builder Buyer Agreement.
  • Tracking of customer payments.
  • Raising Demand, Reminders, Final Reminders.

CRM Executive (Back office)

Ovearth Pvt. Ltd
12.2016 - 11.2018
  • Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Assisted customers with sales needs such as inventory questions.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Tracked sales data for analysis and forecasting.
  • Involved in Collection and Recovery Process.
  • Involved to clear customer check and provide after sales services.
  • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
  • Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through.
  • Customer query / complaints and suggestions.
  • Co-ordination with Accounts Department & Marketing Department to update the status of Booking & Payment as per various offers for required lead times.
  • Monitoring Customer Complaints and ensuring timely redressal.
  • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
  • Maintain Builder Buyer Agreement.
  • Tracking of customer payments.
  • Raising Demand, Reminders, Final Reminders.

CRM Executive (Back Office)

Civitech House
09.2015 - 12.2016
  • Managed regular updates of CRM software to maintain optimal performance levels and accommodate evolving business requirements.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Assisted customers with sales needs such as inventory questions.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Tracked sales data for analysis and forecasting.
  • Involved in Collection and Recovery Process.
  • Involved to clear customer check and provide after sales services.
  • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
  • Tracking of customer payments against consideration from start to end and assuring all the necessary documents and communication is through.
  • Customer query / complaints and suggestions.
  • Co-ordination with Accounts Department & Marketing Department to update the status of Booking & Payment as per various offers for required lead times.
  • Monitoring Customer Complaints and ensuring timely redressal.
  • Ensuring timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices cancellation notices etc.
  • Maintain Builder Buyer Agreement.
  • Tracking of customer payments.
  • Raising Demand, Reminders, Final Reminders.

Sales Coordinator

Goldmine Developers Pvt. Ltd
05.2011 - 08.2015
  • Generated leads through cold calling, networking, and referral-based marketing strategies.
  • Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
  • Successfully closed numerous deals by effectively addressing client concerns and resolving issues promptly during negotiations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
  • Coordinated appointments to show marketed properties.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Compared, researched and appraised properties.
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Developed new business and managed new and existing clients.

Education

High School -

Uttar Pradesh State Board of High School And Inter
Meerut, India
04.2001 - 01.2004

10+2 - Art

Uttar Pradesh State Board of High School And Inter
Meerut, India
04.2001 - 01.2006

Bachelor of Arts - Psychology

Chaudhary Charan Singh University
Meerut, India
04.2001 - 01.2010

Bachelor of Education - English Literature

Chaudhary Charan Singh University
Meerut, India
04.2011 - 01.2012

Skills

    Customer service management

    Client engagement approaches

    Client onboarding processes

    Prioritization of tasks

    Customer relationship management

    Client relationship management

    Effective customer complaint resolution

    Effective problem resolution

    Prospective client identification

Roles And Responsibilities

Coordinate support to sales professionals in creating sales strategies., Develop methodologies and logistics to market and sell products or services., Coordinate and assist customers in meeting their merchandise requirements., Support sales and marketing teams in achieving hundred percent outcomes., Handle after sales services., Involve in Collection and Recovery Process., Clear customer checks and provide after sales services., Ensure timely recovery of dues & interests and other charges by sending demand letters, reminders, call notices, cancellation notices etc., Track customer payments against consideration from start to end and assure all necessary documents and communication is through., Handle customer queries, complaints, and suggestions., Coordinate with Accounts Department & Marketing Department for providing status of Booking & Payment as per various offers for required lead times., Monitor Customer Complaints and ensure timely redressal., Maintain Builder Buyer Agreement., Raise Demand, Reminders, Final Reminders.

Disclaimer

I do hereby confirm that the information in this data is true and correct to the best of my knowledge.

Personal Information

  • Father's Name: Mr. Desh Raj Kaushik
  • Date of Birth: 03/15/90
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Timeline

CRM Executive (Back office)

Kashavi Homes Pvt. Ltd.
12.2018 - 12.2019

CRM Executive (Back office)

Ovearth Pvt. Ltd
12.2016 - 11.2018

CRM Executive (Back Office)

Civitech House
09.2015 - 12.2016

Sales Coordinator

Goldmine Developers Pvt. Ltd
05.2011 - 08.2015

Bachelor of Education - English Literature

Chaudhary Charan Singh University
04.2011 - 01.2012

High School -

Uttar Pradesh State Board of High School And Inter
04.2001 - 01.2004

10+2 - Art

Uttar Pradesh State Board of High School And Inter
04.2001 - 01.2006

Bachelor of Arts - Psychology

Chaudhary Charan Singh University
04.2001 - 01.2010

Similar Profiles

CREATE PROFILE
Rashmi Sharma