Open To Work
Rashmi Sharma
Ghaziabad
Work Preference
Summary
Dynamic Key Account Management and Customer Success professional with 10+ years of experience in B2B sales, client relationship management, SaaS subscription sales, customer retention, and business development. Proven expertise in managing a portfolio of 1,000+ clients, maintaining a 95%+ client retention rate, driving renewal revenue, and identifying upselling and cross-selling opportunities.
Experienced in selling software subscriptions for TheTradeVision, a global B2B trade intelligence platform, while helping businesses identify buyers, suppliers, and international trade opportunities through strategic account management and solution-based selling. Strong background in managing enterprise accounts, conducting Business Review Meetings (BRMs), handling customer escalations, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Previously worked with IndiaMART InterMESH, leading client servicing, catalogue management, lead generation support, and renewal operations, while consistently improving customer retention and team performance. An entrepreneurial professional with experience in successfully establishing and managing an educational institution, demonstrating strong leadership, operational management, and business growth capabilities.
Seeking opportunities in Key Account Management, Customer Success, Enterprise Sales, SaaS Sales, or Strategic Relationship Management where I can contribute to customer growth, revenue expansion, and long-term business success.
Overview
17
17
years of professional experience
Work History
Client Relationship Manager
Cybex Exim Solutions Pvt Ltd
02.2021 - Current
- Manage a portfolio of 1,000+ B2B clients across manufacturing, export-import, and trading industries, ensuring high customer satisfaction, engagement, and long-term business relationships.
- Maintain a client retention rate of 95%+ through proactive account management, regular customer interactions, and strategic renewal planning.
- Drive annual subscription renewals while consistently identifying upselling and cross-selling opportunities to increase account revenue.
- Promote and sell subscriptions of TheTradeVision, a global B2B trade intelligence and business networking platform, enabling clients to identify buyers, suppliers, and international trade opportunities.
- Conduct product demonstrations and consultative discussions to understand customer requirements and recommend suitable subscription plans and digital business solutions.
- Manage the complete customer lifecycle, including onboarding, product adoption, engagement, renewals, and post-sales relationship management.
- Conduct Business Review Meetings (BRMs) with key accounts to review platform utilization, understand business objectives, and identify growth opportunities.
- Build strong relationships with CXOs, business owners, procurement heads, and key decision-makers to strengthen customer loyalty and maximize account growth.
- Act as the primary point of contact for customer escalations, coordinating with Sales, Product, Operations, and Customer Support teams to ensure timely issue resolution.
- Monitor customer health metrics, renewal pipelines, and account performance to proactively reduce churn and improve customer success outcomes.
- Provide product guidance and best practices to help clients maximize the value of TheTradeVision platform and achieve their business objectives.
- Leverage Cybex Exim Solutions' collaboration with TradeVision USA to provide clients with global trade intelligence, international market insights, and buyer-supplier networking opportunities.
- Analyze customer feedback, industry trends, and account performance to recommend service enhancements and improve the overall customer experience.
- Contribute to business growth by strengthening existing client relationships, generating referral opportunities, and supporting strategic business development initiatives.
Founder
Little Pride School
01.2015 - 01.2021
- Established and managed educational institution
- Led operations, curriculum, and growth initiatives
Assistant Manager - Client Servicing
IndiaMART
01.2010 - 01.2015
- Managed team of 15 executives
- Improved renewal rate from 55% to 64%
- Reduced attrition from 30% to 5%
- Awarded Game Changer & People's Manager
Itrust Financial Advisors Pvt Ltd
06.2009 - 08.2009
- Highest tax returns filed in 2 months
- Handled Form 16 for key clients
Education
MBA -
Skyline Institute
M.Com -
Noida Degree College
B.Com -
Noida Degree College
Skills
- Key Account Management
- Customer Success
- Client Relationship Management
- Account Management
- Client Retention
- Customer Retention
- SaaS Sales
- Software Subscription Sales
- B2B Sales
Accomplishments
- Debate Competition Winner
- Dance Competition Winner
- Blood Donation Volunteer
- Hosted major school & college events
Hobbies and Interests
- Novels
- Badminton
- Cooking
- Dancing
Languages
- English
- Hindi
Professional Development
Advanced Digital Marketing Certification
upGrad | October 2023
- Search Engine Optimization (SEO)
- Google Ads (PPC)
- Social Media Marketing
- Email Marketing
- Content Marketing
- Google Analytics
- Digital Marketing Strategy
- Lead Generation
- Conversion Optimization
- Online Brand Building
Timeline
Client Relationship Manager
Cybex Exim Solutions Pvt Ltd
02.2021 - Current
Founder
Little Pride School
01.2015 - 01.2021
Assistant Manager - Client Servicing
IndiaMART
01.2010 - 01.2015
Itrust Financial Advisors Pvt Ltd
06.2009 - 08.2009
MBA -
Skyline Institute
M.Com -
Noida Degree College
B.Com -
Noida Degree College