Rashmi Singh
Team Leader
Mira Road East
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
3
3
Language
Work History
TSA - III / HELP DESK Support
Convergys
Mumbai
09.2014 - 11.2017
- Walked user through series of steps to determine problem and implement likely solution.
- Responded to inquiries by phone, email and walk-up requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Exposure to handle escalated cases on chat / call related to technical and billing support.
- Identified issues, analyzed information and provided solutions to problems.
- Sworn in 13X as best performer and awarded with Legendary award for the year 2015-2016.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
Specialist
Sterling
Thane
11.2017 - 03.2020
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Managed daily process update to support business needs.
- Interpreted clients' needs and introduced services to fit specific requirements.
Process Leader
Sterling
Thane
03.2020 - 04.2021
- Rewarded with recognition for excellent service 3times.
- Observed safety practices and upheld standards.
- Scheduled appropriate number of employees to complete production line tasks.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Managed quality assurance initiatives.
- Mapped process workflows to enhance understanding of procedures.
- Generated, submitted and presented reports to enhance quality standards.
- Investigated processes to develop maps and determine optimal improvement approaches.
Team Leader
Comcast
Mumbai
04.2021 - 01.2022
- Recognized 3X in best sales chart (Cross-selling).
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Team leader
Sterling
01.2022 - Current
- Deriving best in team members by way of motivating and assisting them with tips and tricks to achieve desired target
- Timely feedback sharing and updating team with daily status of the KRA’s to make aware of the deficit or surplus of goals as achieved
- Delivering excellent client experience by way of continuous monitoring and exposing on how to improvise in processing the files
- Conducting assessment of team members to gauge the process knowledge and impart training as and when required to ensure highest quality is delivered
- Provide reliable solutions to a variety of problems and follow-up for the client satisfaction
- Estimate level of effort and offer suggestions to improve processes.
- Review product and application information including manuals and articles for technical accuracy.
Education
MBA - Banking and Finance
NMIMS
Mumbai, India 01.2019 - Current
M.COM - Banking and Finance
Mumbai University
Mumbai, India 01.2015 - 01.2017
Bachelor of Management studies - Finance
Mumbai University
Mumbai, India 06.2011 - 01.2014
12th - Computer Science
Utkarsha Vidyalaya
Mumbai, India 01.2009 - 01.2011
10th - undefined
St Francis De Sales
Skills
Background checking
Team Supervision
Procedural manual drafting
Performance improvement
Process integration
Documentation preparation
Study leadership
Watching Rom-com series and Korean dramas.
Korean Dramas are highly addictive.
Rom-Com series and movies keep me entertained.
Timeline
Team leader
Sterling
01.2022 - Current
Team Leader
Comcast
04.2021 - 01.2022
Process Leader
Sterling
03.2020 - 04.2021
MBA - Banking and Finance
NMIMS
01.2019 - Current
Specialist
Sterling
11.2017 - 03.2020
M.COM - Banking and Finance
Mumbai University
01.2015 - 01.2017
TSA - III / HELP DESK Support
Convergys
09.2014 - 11.2017
Bachelor of Management studies - Finance
Mumbai University
06.2011 - 01.2014
12th - Computer Science
Utkarsha Vidyalaya
01.2009 - 01.2011
10th - undefined
St Francis De Sales