Rashmi Singh

Client: Nationwide Building Society, Swindon, United Kingdom.

• Led 4+ high-risk projects with a team size of 20+ members for each project in an onshore and offshore model at Nationwide Building Society, Swindon, UK, where I defined an end-to-end test strategy, guardrails, and test artifacts, delivering a high-resilience SQL 2019/2022 infrastructure that resulted in 2M+ positive feedback from clients and internal stakeholders.
• Developed an automation testing framework for the critical banking business, where I closely worked with challenging stakeholders, and improved product quality by 40%. Awarded as 'QA Leader Unlocking the Full Potential,' QA Mentor, and Infrastructure Engineering Subject Matter Expert.
• Developed test automation scripts in Selenium WebDriver with Java using Maven repositories, TestNG for a nationwide banking web application covering critical modules (login, account management, loan processing, and fund transfer services), which reduced manual test efforts by 40%.
• Expertise in different types of testing includes User Acceptance Testing, Windows O/S and SQL Infrastructure Testing, Application Security Testing, Web and Mobile Testing, and extensive knowledge of Server Internals, Virtualization, Server Configuration, and SQL Configuration, which includes integration with external systems like Veritas NetBackup, Splunk, SCOM, Qualys, and AppDynamics. VCENTER, CMCB, and Cost-Effective Test Environment set up.
• Led management for a £10m Cyber Security Programme to test controls across the estate, covering: DLP, anti-malware, EDR, SIEM (Splunk), backup, and recovery. NAC, Vulnerability Scanning, IAM, PAM, Secure Platform.
• Proficient in designing estimates for non-functional testers (pen testing, performance testing, security testing), and coaching them toward business objectives to finally deliver TPORs and assess their artifacts.
• Facilitated sessions with architects and solution designers to finalize key architectural decisions for current and future testing requirements.
• Responsible for developing innovative and reusable Test Pack patterns, and implementing them with the proper advice and competence across different projects and squads.
• Proficient in Selenium, JIRA, Agile ceremonies, business growth, test pack optimization, risk, and defect management.

Client: Ultimatix, Compliance and Governance, Gurugram, India

• Created a plan for business growth that paved the way for a contract extension, leading to 10+ new product developments, such as Chatbot, Performance Monitor, and Timesheet Mobile App

• Implemented the Payroll Operations Maturity Model, using ARIS Risk Management tools for compliance with SOX and ISO 27001. This covered controls for risk and security, business continuity, and requirements.

Configuration Management, Contract Management, and Change Control

• Trained employees on various aspects of both functional and technical workflows, which increased staff retention rates by 60%

• Performed proof-of-concept demonstrations with 10 or more business partners, and created Automation Engineering roles, hence the growth in existing team size

• Closely worked with client partners at the unit level for critical services (Payroll, Timesheet, Employee Services, Visa, and Travel) and designed the implementation plan to execute RCA actions to further improve the user experience by closely working with L2 and L3 support teams, and analyzing the frequently critical incidents reported by end users

Client: Nationwide Building Society, Swindon, United Kingdom

• Led Major releases for a banking application that handled payment processing for 5m+ customers and, coordinating with business, engineering Teams, and QA ensured faster and seamless production deployment
• Created use cases to test nationwide banking internet web application and the test strategy that was widely used across banks
• Implemented Nationwide's first CI/CD pipeline for Infrastructure as Code for multiple technology architectures, hence automated the deployment pipelines and ensuring faster Time-To Market
• Reduced Post-Release Incidents by 40% by introducing risk-based deployment validation classifying releases based on risk level and defining mitigation plans in Internet Bank applications
• Implemented automated release notes generation that saved over 40 manhours per release cycle, enhancing the technical documentation process
• Worked in different tools - HP quality center, service now, TFS, Powershell, SharePoint, Visual Studio, Web Services

Client: CITI Bank, Singapore

• Improved clarity and efficiency by executing seamless migration of 20+ BPS applications to Internet portal.
• Delivered Debt Management systems specifically tailored for Citibank credit operations.
• Facilitated customer satisfaction surveys to gather insights on user experience and pain points
• Collaborated effectively with cross-functional teams during system upgrade transitions
• Achieved full compliance through the completion of Security Approval Committee reviews and vendor risk assessments
• Created detailed Business Requirement Documents (BRDs) and Functional Specifications (FS) for project approvals
• Actively contributed to the project by evaluating resources, onboarding new team members, and forming cohesive teams
• Developed a comprehensive project plan that included detailed budgeting and cost estimates, aligning with customer processes, critical success factors, and KPIs

Client: American Express, Phoenix, US

• Closely worked with clients to understand the enhancements in the PNR booking application and worked on key code changes in C# ASP.NET framework using HTML and CSS - both front end and back end that enabled 10m+ customers across Phoenix, US to book PNR in one click. Awarded as 'Best Employee of Month', 'On The Spot Award', 'Innovation Enabler of The Quarter'
• Set up automated health checks for critical services, preventing system outages and reducing repeat incident by 30% through designing knowledge articles and user documentation
• Led high-severity (P1/P2) incident bridge calls, ensuring rapid coordination and resolution of critical system failures and Served as the Incident Commander, driving structured incident resolution across engineering, operations, and business team and Ensured post-incident documentation captured key learnings, facilitate future improvements and automation opportunities
• Efficient handling of change, problem management with coordination with various team to meet the highest SLA for existing application in production environment