Rashmi Singh
Greater Noida
Summary
Results-driven professional with 9.5 years of experience in Data Analytics, specializing in Power BI/ Advanced Excel/ SQL. Proven track record of delivering measurable results, improving processes, and fostering strong stakeholder relationships. Adept at balancing strategic vision with hands-on execution to achieve business goals.
Overview
10
10
years of professional experience
Work History
Power BI Developer
Orange Business (TeamLease Services Limited)
Gurugram
03.2025 - Current
- Developed interactive dashboards using Power BI for data visualization.
- Created data models to enhance reporting accuracy and efficiency.
- Optimized existing reports by implementing best practices in data presentation.
- Trained staff on Power BI features and effective report usage.
- Collaborated with cross-functional teams to gather data requirements and insights.
- Analyzed complex datasets to identify trends that informed business decisions.
- Maintained documentation of report specifications and technical processes to ensure consistency and clarity.
- Supported project management efforts by tracking progress through visual tools.
- Analyzed code and corrected errors to optimize output.
- Improved and corrected existing software and system applications.
- Analyzed user needs and software requirements to determine design feasibility.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
TL MIS
Coforge Limited
Gurgaon
10.2024 - 02.2025
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with team members to meet project objectives and deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
WFM TL
Teleperformance
Gurugram
03.2022 - Current
- Manage forecast & Staffing coverage to ensure SLAs are Met.
- Analyzed call volume and AHT trends to forecast staffing needs and maintain appropriate standards.
- Develop and maintain resource utilization models and attrition trends, AHT, SL and different KPI analyses by planning period using historical data.
- Managed and monitored agent performance using CMS and Genesis to optimize process transaction responses.
- Created and analyzed daily, weekly, monthly, and ad hoc reports to provide operational insights.
- Managed and distributed tasks among team members to enhance workflow.
- Capacity Planning for Voice and Backoffice processes.
- Handled client calls regarding daily staffing and scheduling issues.
Sr Ex. RTA
Teleperformance
Gurugram
01.2017 - 01.2022
- Managed call volume, daily attendance, program break schedules, rostering, and capacity planning to ensure operational efficiency.
- Use trend and reports to forecast requirements.
- Collaborated with operations team to analyze processes and implement improvements for enhanced delivery outcomes.
- Produced daily, biweekly, and monthly internal reports to provide insights and support decision-making.
MIS Executive
Teleperformance
Gurugram
01.2016 - 01.2017
- Prepared stacks and incentive scorecards for multiple LOBs to track performance metrics.
- Prepared daily, weekly, and monthly reports to provide insights for decision-making.
- Oversaw supervisors' tasks to ensure compliance with operational standards.
- Prepared Dashboards and new reports Template.
Education
MCA - computer science
IGNOU
Lucknow01-2011
BCA - computer science
IGNOU
Kanpur01-2009
High school - Science Background
KVM Inter College
Kanpur01-2004
Skills
- Microsoft Power BI
- Data Visualization
- Dashboard development
- Data modeling
- SQL
- Data analysis
- Report optimization
- KPI analysis
- Data Management
- Reporting
- MICROSOFT EXCEL
- Problem Solving
- Root Cause Analysis
- COMMUNICATION
- KPI analysis
Personal Information
Title: Power BI Developer
Timeline
Power BI Developer
Orange Business (TeamLease Services Limited)
03.2025 - Current
TL MIS
Coforge Limited
10.2024 - 02.2025
WFM TL
Teleperformance
03.2022 - Current
Sr Ex. RTA
Teleperformance
01.2017 - 01.2022
MIS Executive
Teleperformance
01.2016 - 01.2017
MCA - computer science
IGNOU
BCA - computer science
IGNOU
High school - Science Background
KVM Inter College