MS Office (Excel, Word & Power point)
Rashmi Srinivasan
Workplace Manager & Executive Assistant
Bengaluru,KA
Summary
Results-driven and detail-oriented professional with over 18 years of comprehensive experience in administration, executive support, and customer service across diverse industries. Detail-oriented and proactive Executive Assistant and Administrative Professional with 3.8 years of experience of supporting C-level executives and managing high-level administrative operations. Adapt at calendar management, travel coordination, meeting preparation, and confidential correspondence. Demonstrated ability to streamline office processes, handle sensitive information with discretion, and serve as a reliable point of contact for internal and external stakeholders. Skilled in Microsoft Office Suite. Recognized for strong organizational, communication, and multitasking abilities, with a commitment to delivering high-quality executive support in fast-paced, dynamic environments.
Dynamic professional with a proven track record at Adecco, excelling in facilities management and strategic thinking.
Overview
18
18
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Workplace Manager, Executive Assistant
Adecco
02.2022 - Current
- Right hand to VP – Shared Service Center APAC Finance Operations —managing calendar, travel, meetings and communication
- Track key priorities and follow through relentlessly, Handle sensitive information with discretion and integrity
- Efficiently supporting a wide range of administrative services for the Operations and Finance teams, ensuring smooth office management, stakeholder coordination, and employee engagement while maintaining high standards of service delivery and operational excellence.
- Providing proactive administrative support for ongoing processes and team activities, including calendar management, meeting scheduling, minutes preparation, and correspondence drafting.
- Assisting in preparing sharp & concise presentations for key meetings and proofreading communications to support strategic decisions
- Consolidating data for monthly reporting, dashboards, and various FinOps reports.
- Organizing and maintaining critical documents and files to ensure easy accessibility and compliance.
- Managing facilities and office services, overseeing procurement of office materials and consumables, and maintaining a positive office environment.
- Leading vendor management activities, including PR creation, PO management, GR confirmation, and ensuring timely vendor payments.
- Serving as the SPOC for workplace-related operations for the FinOps and HR Ops teams, ensuring high levels of employee engagement and welfare initiatives.
- Supporting the Finance Leadership Team by managing travel arrangements, agenda planning, and event organization.
- Coordinating employee engagement programs, Global Leaders' visits, and CAB-related services/issues/reports.
- Managing shift allowance analysis, local travel coordination for offsite events, and facilitating logistics for key events.
- Acting as an Executive Assistant, supporting NAM Leaders and coordinating with APAC/UKI teams as required.
- Maintained an organized filing system, efficiently managing important documents for easy retrieval when needed.
- Liaised with building management to address any facilities-related issues promptly, minimizing disruptions to daily operations.
- Provided exceptional administrative support to senior leadership, enabling them to focus on strategic decisionmaking.
- Streamlined office operations by implementing efficient work processes and organizing team schedules.
- Coordinated travel arrangements for employees, ensuring seamless logistics while minimizing costs.
- Optimized space utilization, reorganizing office layout for improved efficiency and collaboration among teams.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Quality Analyst
Vodafone Idea Limited
08.2016 - 09.2018
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Collections & Retention Manager
Idea Cellular
04.2001 - 04.2015
- Fostered a culture of continuous improvement by encouraging feedback from team members and clients alike, using insights gathered to drive ongoing enhancements to retention strategies.
- Created custom reports for tracking key performance indicators related to customer retention, ensuring continuous improvement efforts were informed by relevant data.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Boosted revenue with upselling and cross-selling initiatives tailored for long-term customers.
- Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.
- Enhanced overall customer experience by closely monitoring satisfaction metrics and initiating proactive measures to address concerns.
- Streamlined communication processes, fostering stronger relationships between clients and account management teams.
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Motivated employees through special events and incentive programs.
Education
Audit - ISO & Audit
TUV Nord
Bengaluru04-2016
HDSE - Computer
APTECH
Bengaluru04-2001
Bachelor of Commerce -
MES College of Science, Arts & Commerce
Bengaluru, India09-1997
Skills
Onboarding and orientation support
Accomplishments
- Best Half Yearly Employee Award in July 2025
- Awarded the Global Value - "PASSION", the only individual employee in December 2024
- Best Team Award in August 2024
- Best Employee Award in 2018
- Awarded the Value Award - Sustainability in Vi 2018
- Nominated for International Trips during my tenure in Vi
Software
Certification
ISO Certified from TUV Nord
Timeline
Assistant Workplace Manager, Executive Assistant
Adecco
02.2022 - Current
ISO Certified from TUV Nord
07-2017
Quality Analyst
Vodafone Idea Limited
08.2016 - 09.2018
Collections & Retention Manager
Idea Cellular
04.2001 - 04.2015
Audit - ISO & Audit
TUV Nord
HDSE - Computer
APTECH
Bachelor of Commerce -
MES College of Science, Arts & Commerce