RASHMI SRIVASTAVA
Sikar.Rajasthan
Summary
Results-oriented Service Operations Manager with over 14 years in banking. Skilled in transaction monitoring and problem-solving, ensuring compliance and operational efficiency. Committed to delivering exceptional customer service and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Banker
IDBI BANK LTD
Sikar.Rajasthan
01.2011 - Current
- Managed customer accounts and provided tailored banking solutions.
- Assisted clients with loan applications and financial product inquiries.
- Facilitated transactions using banking software and systems efficiently.
- Coordinated with internal departments to resolve customer issues promptly.
- Educated customers about banking services and promoted new products.
- Managed and handled day-to-day banking operations, such as cash-related operations and front desk service, which include fund transfers through NEFT, RTGS, and IMPS channels, savings and current account opening, cross-selling, and lead generation of various investment products, such as mutual funds, fixed deposits, recurring deposits, PPF accounts, and NPS accounts, as well as senior citizen saving schemes.
- I have also worked as a Gold Loan officer for two years, during which I have handled responsibilities such as the disbursement of gold loans and the handling of the custody of gold articles.
- I have also worked as a Demat Desk Officer, where I have handled customers' demat-related transactions, such as accurately punching the demat slips and processing pledge and de-pledge-related transactions.
- I have handled the position of Service Operation Manager of the branch, where I am responsible for audit-related compliance, following all the guidelines, policies, and circulars laid down by the bank, and ensuring smooth and hassle-free banking operations. I am also responsible for all the admin-related work of the bank, such as asset monitoring, bill processing, and managing the records of outsourced staff.
- I have also handled the utmost important responsibility of monitoring fraudulent transactions, if any, giving a prompt reply to the emails received from the Cyber Crime Department, and timely providing them with the required documents.
- Also, handling customer queries related to the cyber frauds in their accounts, and providing them the right solution by coordinating with the concerned department. I have educated the customers about prevention methods to avoid such fraudulent transactions.
Bank Officer
ICICI BANK
MUMBAI
01.2006 - 12.2010
- Provided exceptional customer service to build strong client relationships consistently.
- Responded to customer inquiries and resolved account issues.
- Processed deposits, withdrawals, transfers, payments, checks.
- Identified opportunities to improve customer service quality.
- Maintained records of customer transactions.
- Ensured accurate data entry into the banks' computer system.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Education
Bachelor of Science -
BHAVAN'S COLLEGE
MUMBAI05-2005
Skills
- Customer account management
- Banking software proficiency
- Fraud detection
- Client relationship management
- Transaction monitoring
- Product promotion
- Problem solving
- Team collaboration
- Conflict resolution
- Relationship building
- Teller support
- Cash ordering
- ATM balancing
- Due diligence
- Trade finance
- Operations management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Banker
IDBI BANK LTD
01.2011 - Current
Bank Officer
ICICI BANK
01.2006 - 12.2010
Bachelor of Science -
BHAVAN'S COLLEGE
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