Rashmi Tripathy

Portfolio Management.

• • Enhancing customer Experience through driving MBR and QBR
  • Weekly review meeting with internal departments and ensuring customer delight.
  • Managing new business design & Re-engineering processes under complex environments.
  • Spearheading Collection Process – Accurate & error Free invoices and Payment Experience.
  
  Order Entry:

• Monitoring & Ensuring all Orders being logged as per POs terms & other RFP parameters.
• End to End Order Closure.

• Accountable for revenue realization on time.
• Accountable for all key deliverables and ensure customer acceptance.
• Tracking of all KPI’s and compliance parameters.

Client Experience

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Increased customer satisfaction with timely project deliveries and seamless communication.

• Spearheading Collection Process – Accurate & error Free invoices and Payment Experience
• Managing new business design & Re-engineering processes under complex environments.
• Enhancing customer Experience through driving MBR and QBR with MNC, BFSI, Government and BPO/IT customers
• Taking care of B2B collections related to Data ,Internet links
• Developed a model for Effective retentions and key lead indicators to predict prospect to churn top accounts
• Ensuring Target Achievement on Monthly basis.
• Weekly review meeting with internal departments and ensuring customer delight.
• Taking care of Bad Debt recovery & ensuring negative bad debt on monthly basis.
• Team handling and weekly reviews over collection buckets.
• Monthly review on Bad debt performance.
• Ensuring dunning process for default customers
• Managing 100% Compliance and answering Auditors queries
• SOA Reconciliation
• SEZ Endorsement , GST Reconciliation , TDS Reconciliation

Software- SAP, S/4HANA

• Dealt with more than 350 accounts with size of $16M - $ 20 M (B2B Collection).
• In addition , managed all Canadian /CAD accounts
• Maintained 100% account and 100% invoice coverage to ensure business standards and ensure that past due is not above certain limit.
• Sending account details to each client every month and managing their portfolios.
• Worked closely with accounting and Finance team to constantly validate contractual amendments.
• Liaison between different department such as Billing, Master data whenever there is update in client account and resolved client concerns.
• Proactive on high dollar, sensitive client and delivered account summary as per specific client requests
• Closely analyzing payment trends, history to ensure timely receipt of payment.
• Worked with Billing, Accounting team whenever there is dispute on invoices, Client name change or details related to merger, acquisition.
• Managed creation of credit note, credit refund and ensuring these are posted timely on account
• Ensuring client query is responded and dispute is worked upon on priority.
• Locating unapplied payments, fetching bank statements and analyzing invoices it covers and sending details to cash applications to clear them.
• Ensuring to receive Remit details from clients on timely basis thus ensuring there is no delay in payment application.
• Corrective measures for accounts which are severely due by working closely with credit team(Checking credit limit, available limit and requesting a halt on limit if needed).
• Worked closely with Sales representatives, client partner , Account executive to understand client needs and on client query to ensure disputed items are resolved and clients requirements are met for future billed invoices
• Researching on short paid, disputed invoices and validating if items are collectible or to be credited based on deduction type.
• Providing end to end training to new joiners on SAP,brief process overview, managing their top portfolios and allocating accounts to them.

Software- SAP

• Was part of Knowledge Transfer for Order to Cash (OTC) for Transitions and Successfully completed training module and was part of new project SERCO and got opportunity to transition and make project Live

Project SERCO (WOODLAND)

• Currently working as Account Receivables (Collections B2B) For SERCO.
• Hands on -SAP, Salesforce .
• Fetching data from system/SAP , Pulling Overdue reports contacting customers identifying and working on Customers Invoice related Queries and highlighting reports of Sensitive and high valued accounts to management

MONDELEZ:

General Accounting Operations Associate

• Worked in OTC domain under Collections and Cash applications Team (B2B) Order Management for EMEA region for 1 year.
• Tools worked-SAP, Citrix, Excel, Agent Desktop
• Managing Invoicing, billing and Credit / Debit memos for customers.
• Got Clients appreciation twice for individual contribution by managing most complex portfolio by reducing deduction and dispute counts in shorter duration of time and twice for team’s performance and for achieving monthly SLA.
• Analyzing data and preparing report and publishing weekly Analysis Report percentage as per client preference.
• Identifying disputes, work with concern team and taking closure. Organize weekly calls with Clients. Discuss about better ways to increase invoice accuracy and to reduce the number of credit / debit memos issuing.
• Provide regular status report to client of all issues received, pending, and resolved issues.
• Guiding team mates in production. Also taking team huddles discussing various ways of working on reducing overdue count.
• Taking new challenges and responsibility in team like taking transitions for new accounts and transferring knowledge to another colleagues.
• Provided Cross training to automation team and taken Cross training of different accounts
• Analyze, strategize and develop process improvement and organizational changes which attribute to bottom line profitability.

Synchrony Financial:

• Worked as Collections and Dispute Management associate for the process Synchrony Financials, First party collections.
• As part of process have had very good exposure on Citrix Tool, FDR software, Cisco, Microsoft Office.
• Providing high quality service to achieve maximum client satisfaction.
• Learned most complicated deals and transactions of process within one year.
• Nominated and awarded for being good and high valued collector
• Completing the TAT and SLA in the given time period