Rashmi TS
Bengaluru
Summary
Software Engineer with over 5 years of expertise in SIP, VOIP, and CLI development, focusing on Cisco Unified Border Element (CUBE). Achieved a 30% reduction in escalated issues by effectively resolving over 100 customer escalations at Capgemini. Proficient in C and C++ programming, Netconf, and Yang modeling, with a strong track record in troubleshooting CUBE-related issues and resolving 50+ bugs. Experienced in Agile methodologies and tools like JIRA and GIT, driving software process improvements and enhancing team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional I
Capgemini
01.2025 - Current
- Solving CFDs and JIRAs in the Cisco Escalation team by recreating customer issues, debugging, and implementing fixes.
- Involved in the development of new CUBE feature SIPREC, ensuring optimized VoIP and SIP call handling
- Led troubleshooting efforts to resolve CUBE-related defects .
Senior Software Engineer
Capgemini
10.2022 - 12.2024
- Re-created and resolved customer issues related to SIP, VoIP, and CUBE through code changes and configuration fixes
- Debugged and identified code Fix and tested solutions for CFDs and JIRAs in the Cisco Escalation team.
- Improved call flow efficiency in CUBE by refining existing configurations and developing new features.
- Worked closely with Cisco teams to ensure the seamless integration of CUBE with existing VoIP networks
Software Engineer
Capgemini
10.2020 - 10.2022
- Worked on SIP, VOIP, and handled customer escalations and internal defects
- Developed Yang models and tested CLI templates for CUBE CLIs
- Ensured efficient validation of CLI templates and contributed to system optimization
- Enhanced CUBE functionalities by debugging and optimizing VoIP call flow
Education
B.Tech/B.E. - Electronics/Telecommunication
Siddaganga Institute of Technology (SIT)
01.2020
12th - Karnataka, English
01.2016
10th - Karnataka, English
01.2014
Skills
- Cisco Unified Border Element
- Session Initiation Protocol (SIP)
- Voice over Internet Protocol (VoIP)
- Real-time Transport Protocol (RTP)
- Network management tools
- C programming language
- Python programming
- TCP/IP networking
- HTTP protocols
- Wireshark network analysis
- Agile project management
- JIRA issue tracking
- GIT source control system
- Linux environment
- Yang
Certification
Introduction To Networks And Cisco Devices, Coursera Project Network
Projects
Cisco Unified Border Element (CUBE)- 52 Months
CUBE is a session border controller (SBC) that enables secure and reliable SIP-based VoIP communication between different networks. It ensures interoperability, enhances security, and provides call control capabilities for enterprise and service provider deployments., Developed and tested Yang models for CUBE CLI templates, ensuring seamless VoIP call processing., Took ownership of customer issue resolution by simulating, debugging, and resolving CFDs (Customer Found Defects) and JIRAs., Enhanced CUBE call flows, RTP performance, and SIP interoperability through optimized configurations and feature enhancements., Worked on CUBE security enhancements, improving call authentication and encryption mechanisms., Contributed to improving system reliability and reducing escalated issues by 30% through proactive troubleshooting.
Languages
- English
- Kannada
Accomplishments
Got "Star Award","WOW Award" &"Budding Star Award" for my outstanding
performance.
Timeline
Professional I
Capgemini
01.2025 - Current
Senior Software Engineer
Capgemini
10.2022 - 12.2024
Software Engineer
Capgemini
10.2020 - 10.2022
B.Tech/B.E. - Electronics/Telecommunication
Siddaganga Institute of Technology (SIT)