Microsoft ERP, MS Office, basics of AutoCAD
Hi, I’m
Rashmin Gupta
Assistant General Manager
Nagpur
Summary
Dynamic Assistant General Manager at Mecgale Pneumatics Private Limited, recognized for enhancing customer satisfaction and team performance through strategic planning and effective leadership. Spearheaded operational improvements that boosted service quality, while fostering employee relations and driving business growth initiatives. Proven expertise in budgeting and problem-solving, leading to record-high customer satisfaction scores.
Overview
3
Languages
18
years of professional experience
Work History
Mecgale Pneumatics Private LimitedNagpur, Maharashtra
Assistant General Manager
08.2008 - Current
Job overview
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Resolved problems promptly to elevate customer approval.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Improved operational workflows, resulting in smoother running of establishment.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Education
Symbiosis UniversityPune
PG Diploma in Operation Management from Operation Management
05-2016
RTMNUYashwantrao Chavhan College Of Engineering
Bachelor of Engineering from Electronics And Communication
07-2007
MSBTEGondia, Maharashtra
Diploma in Engineering from Electronics And Telecommunication
07-2004
Skills
Employee relations
Operations management
Strategic planning skill
Team leadership expertise
Customer retention
Customer relationship management (CRM)
Business development
Workflow coordination
Sales forecasting
Budgeting expertise
Sales techniques
Marketing initiatives
International business
Budgeting and cost control
Problem-solving abilities
Effective leader
Interpersonal communication
Decision-making
Active listening
Business growth initiatives
Adaptability and flexibility
Time management
Strategic planning
Marketing strategies
Continuous improvement
Management team building
Accomplishments
1. Received Shining Star award in year 2023
2. Arranged customer meet and greet event at various parts of country.
3. Participated and represented company in various exhibitions arranged in India and World.
4. Trainer for product related seminars / training sessions.
Software
Additional Information
DOB: 05.11.1983
Timeline
Assistant General Manager
Mecgale Pneumatics Private Limited
08.2008 - Current
Symbiosis University
PG Diploma in Operation Management from Operation Management
RTMNU
Bachelor of Engineering from Electronics And Communication
MSBTE
Diploma in Engineering from Electronics And Telecommunication