Rashmi Ranjan Pattanaik
Bhubaneshwar
Summary
Have a diverse professional background with experience in multiple industries. I have held academic consultant at Toppr, an edtech company(As accrued by BYJU'S) Currently, working as a Service Counsellor(Business Operations) at Byju's Tuition Center, an online learning platform. My varied experience across industries and roles indicate a versatile skill set and the ability to adapt to different environments.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Service Counsellor (Business Operations)
Think & Learn PVT LTD(BYJU'S)
4 2022 - 06.2024
- Managed customer relationships, ensuring retention and renewals through proactive engagement and customer service.
- Handled service requests within designated TAT, ensuring prompt and satisfactory resolution to customer issues.
- Conducted data analysis to identify customer trends and insights, resulting in strategic initiatives to improve customer experience and increase revenue.
- Coordinated with cross-functional teams to ensure seamless service delivery and resolve customer issues.
- Led the learning and development of team members, providing training and coaching on customer service, data analysis, and sales skills.
- Oversaw the operations of a Byju's Tuition Center, ensuring smooth operations and optimal student experience.
- Handled customer queries and complaints through phone and email, ensuring prompt and satisfactory resolution.
- Processed customer orders and ensured timely delivery of products and services
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Using OMS software for the shipment & tracking the orders Creating shipment batches (Last Mile Operation) to deliver the orders successfully and arranged RVP for the defected and cancelled order.
- Establishing connection with warehouses. Working efficiently with W2W / W2H/ W2C Monitored metrics and developed actionable insights to improve efficiency and performance by using OMS , Ux achieve Created activities and engagements to enhance customer experience, knowledge and patronage.
- Maintained statistical database of customers using Salesforce & Onedesk for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Working as a coordinator in centre to maintain a decorum of tuition centre and build a good environment.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Academic Consultant
Toppr Technologies Pvt Ltd
07.2021 - 01.2022
- Designed and delivered comprehensive lesson plans and study materials for K12 (JEE and NEET) preparation, covering all relevant topics and exam syllabi.
- Implemented effective teaching strategies and methodologies to help students grasp complex concepts and improve problem-solving skills.
- Conducted regular practice tests and mock exams to assess student progress and identify areas for improvement.
- Provided personalized guidance and mentorship to students, offering support and encouragement to help them achieve their academic goals.
- Utilized technology and online resources to supplement classroom instruction and facilitate independent learning.
- Collaborated with fellow educators to develop curriculum enhancements and instructional resources tailored to JEE and NEET exams.
- Communicated regularly with parents to provide updates on student performance and address any concerns or questions.
- Stayed abreast of latest developments and changes in JEE and NEET exam patterns and syllabi to ensure the effectiveness of teaching methods.
- Conducted data analysis to identify business trends, insights, and opportunities for improvement.
- Prepared reports and dashboards to communicate data-driven insights to the management team.
- Managed a team of 10 people, providing leadership, coaching, and guidance to ensure high performance and productivity.
- Distributed sales targets to the team on a daily and monthly basis, monitoring progress and providing support to achieve goals.
- Worked with cross-functional teams to design and implement process improvements, resulting in increased efficiency and revenue generation.
- Coordinated with the customer service team to ensure timely resolution of service requests within designated TAT.
- Conducted market research to identify new business opportunities and potential partners.
- Managed relationships with existing partners, ensuring retention and growth.
Education
Bachelor - Arts, Economics
Utkal University
04.2013 - 03.2016
Skills
Leadsquared
Zoho
Tabelu
Salesforce
Zendex
Tooljet
Onedex
Customer Service
Emotional Intelligence
Counseling
Customer Retention
Timeline
Academic Consultant
Toppr Technologies Pvt Ltd
07.2021 - 01.2022
Bachelor - Arts, Economics
Utkal University
04.2013 - 03.2016
Service Counsellor (Business Operations)
Think & Learn PVT LTD(BYJU'S)
4 2022 - 06.2024
Similar Profiles
NIKHIL CHAUHANNIKHIL CHAUHAN
AREA BUSINESS HEAD at Think and Learn Pvt Ltd - Byju'sAREA BUSINESS HEAD at Think and Learn Pvt Ltd - Byju's
Satyapramod AmaniSatyapramod Amani
Associate Director - IT at Think & Learn Pvt. Ltd. (BYJU's)Associate Director - IT at Think & Learn Pvt. Ltd. (BYJU's)
Karthik KKKarthik KK
Assistant Vice President at Think and Learn Pvt. Ltd. (BYJU'S)Assistant Vice President at Think and Learn Pvt. Ltd. (BYJU'S)
Suresh SahooSuresh Sahoo
Tech Support Warranty at SVP Mining Technologies Pvt LtdTech Support Warranty at SVP Mining Technologies Pvt Ltd
Jitesh Kumar RaiJitesh Kumar Rai
Product Specialist at Runo TechnologiesProduct Specialist at Runo Technologies