RASHMI REKHA SAHOO
Goutam Nagar 5th Lane , Rayagada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Axis Bank
Bhubaneswar
04.2020 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Identified opportunities for process improvement initiatives within the branch.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Disciplined employees to encourage compliance with company policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Conducted regular performance reviews for all employees in the branch.
- Performed regular audits of financial records in order to ensure accuracy.
- Developed strategies to increase customer satisfaction and loyalty.
- Analyzed competitors and market trends to facilitate business growth.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Planned work schedules to maintain adequate staffing levels.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Customer Service Officer
Axis Bank
Rayagada
05.2017 - 03.2020
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer issues in an efficient and timely manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Promoted available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strong customer relationships to encourage repeat business.
Branch Operations Head
Axis Bank
Rourkela
05.2014 - 04.2017
- Organized daily workflow to maximize efficiency and productivity.
- Coached staff on policies, procedures and performance strategies.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Resolved customer complaints in a timely manner.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Monitored staff performance and provided feedback.
- Coordinated preparation of external audit materials and external financial reporting.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed branch files per recordkeeping and compliance requirements.
- Ensured compliance with banking regulations and policies.
- Performed routine audits of branch operations to identify areas for improvement.
- Trained assistant managers on all banking and customer service policies.
- Maintained accurate records of financial transactions.
- Grew business banking relationships through proactive outreach.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Managed inventory levels of cash, supplies, and other resources.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
FDO
Axis Bank
Rayagada
06.2009 - 04.2014
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Back Office Executive
Orex security and maintenance services
Rayagada
07.2007 - 05.2009
- Handled incoming calls from customers regarding inquiries or complaints.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained accurate financial records including invoices, payments, receipts and other transactions.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized filing systems for easy retrieval of documents when needed.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
MBA - Banking And Finance
Utkal University
Bhubaneswar 07-2011
Bachelor of Arts - Economics
Rayagada College
Rayagada 04-2006
Skills
- Cash management
- Regulatory compliance
- Financial analysis
- Sales strategy
- Customer service
- Team leadership
- Process improvement
- Risk assessment
- Client relationship management
- Staff supervision
- Operational efficiency
- Performance management
- Team building
- Problem resolution
- Goal setting
- Profitability improvement
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Advanced (C1)
C1
Telugu
Beginner (A1)
A1
Certification
SP certification , NSM certification.
Accomplishments
Awarded with most prestigious Award Champions Award in 2023.
Affiliations
Gardening and Fashion Designing
Timeline
Branch Manager
Axis Bank
04.2020 - Current
Customer Service Officer
Axis Bank
05.2017 - 03.2020
Branch Operations Head
Axis Bank
05.2014 - 04.2017
FDO
Axis Bank
06.2009 - 04.2014
Back Office Executive
Orex security and maintenance services
07.2007 - 05.2009
MBA - Banking And Finance
Utkal University
Bachelor of Arts - Economics
Rayagada College