Rashmita Baruah

- Collaborate with cross-functional teams to design target state processes for Robotic Process Automation (RPA) initiatives, ensuring alignment with business objectives.

- Engage with business units to streamline processes during the discovery phase, identifying opportunities for efficiency and effectiveness.

- Assess automation feasibility in partnership with the card automation team, evaluating potential impacts and benefits.

- Utilize Lean Six Sigma methodologies to support continuous improvement efforts and achieve measurable outcomes.

- Develop and maintain documentation of process changes, ensuring transparency and knowledge sharing across the organization.

- Monitor and report on the progress of process improvement initiatives, providing insights and recommendations to stakeholders.

ATM Claims & Exceptions Services (Dec 2017 - Aug 2022)

• Supervised a team of 20 analysts in ATM claims settlement, ensuring timely processing and closure.
• Achieved average of 95% and above in Manager effectiveness scores in employee Opinion surveys.
• Drive team performance to meet service level agreements through coaching and development.
• Collaborate with cross-functional teams for continuous process improvement.
• Resolved customer complaints in a timely manner to maintain customer satisfaction.
• Assisted in the hiring process by conducting interviews and making recommendations for new hires.

Exceptions & Returns (June 2015 - Dec 2017)

• Managed a team of 25 in fraud review and returns operations.
• Conducted monthly business reviews with senior management.
• Monitored staff performance and provided feedback for improvement.

• Led a team of 15 in validating sales and inventory data for APJ channel partners.
• Managed work assignments, quality control, and people management activities.
• Implemented KAIZEN ideas to improve process efficiency.

• Responsible for EMEA post-sales data collection and validation.
• Developed process documentation, including procedure manuals, user guides and job aids.
• Created and maintained training documents, SOPs, and checklists.